Parts Manager

Quality Equipment, LLC; North Carolina; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with employer match

Paid time off and holidays

Flexible spending account

Job summary

Quality Equipment, LLC is seeking a highly organized Parts Manager for our Fairfield store. The role focuses on leading the Parts Department, optimizing inventory, and ensuring top-tier customer service for agricultural, commercial, and residential customers.

You will drive departmental processes, staff development, and sales initiatives while maintaining strong relationships with customers and the local community. Join a growing dealer focused on integrity and service.

Qualifications

• High School Diploma or equivalent required.
• 2+ years experience in Parts Department operations.
• Experience leading others.
• Ability to use Microsoft Office and internet functions.
• Strong written and verbal communication skills.
• Understanding of financial principles related to Parts Dept operations.
• Ability to analyze internal reports.
• Ability to work extended hours and weekends.

Responsibilities

• Develops and enforces Parts Department processes to satisfy customers.
• Executes Parts Department marketing plan and tracks monthly results.
• Maintains accurate parts inventory with perpetual or annual counts.
• Maintains and reviews monthly parts reports.
• Trains Parts Department staff and conducts performance reviews.
• Supports counter sales to meet customer needs.
• Keeps department tools, equipment, and vehicles in good order.
• Submits warranty and return claims on time for max credits.
• Promotes and merchandises parts and accessories per plan.
• Executes annual department goals and budget with other leaders.
• Performs other managerial duties as needed.
• Represents the dealership professionally at all times.

Skills

Parts dept operations

Leadership

Customer service

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Forklift operation

Job description

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for a Parts Manager to join us in our Fairfield store.

Basic Functions And Responsibilities

• Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
• Executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
• Maintains and reviews monthly parts reports
• Assists with the development and training of Parts Department personnel and completes performance reviews for Parts Department counter salespeople and other Parts staff (including Outside Parts Service & Sales, if applicable)
• Assists with counter sales to support customer needs
• Maintains all departmental tools, equipment, and vehicles in good working order
• Submits parts warranty claims and parts return claims to the Central Warranty Administrator within the required time frame to receive maximum credits allowed
• Promotes and merchandises parts and accessories, as required for part marketing plan
• Executes annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
• Performs other managerial duties, as required, and location functionality duties, as needed
• Always conducts self so as to be an ambassador of the dealership

Experience, Skills, And Knowledge Requirements

• High School Diploma or equivalent experience
• 2+ year experience in Parts Department operations
• Experience leading others
• Ability to use standard desktop applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Parts Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills, required
• Strong organizational skills and leadership abilities
• Ability to operate a forklift, preferred

Physical Demands

• Weight Requirements: Lifting up to 50 lbs.
• Mobility: Squatting, bending, lifting, reaching, twisting, standing, and sitting
• Visual: Working with PC, smart devices, and close detailed work
• Driving: Occasional – Short and long distances
• Dexterity: Ability to grasp and manipulate standard tools and office equipment
• Noise: Medium to High

Our employees receive a total annual salary that consists of competitive base wages and a structured bonus program. Employees can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.