Outside Parts & Service Sales

Quality Equipment; Seaboard (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Flexible spending account

Life insurance

Paid time off

Paid holidays

401(k) with employer match

Company discount

Paid training

Professional development opportunities

Job summary

Quality Equipment, a John Deere dealer, seeks an Outside Parts And Service Salesperson for our Seaboard store. You will market parts and service, assist customers, and support counter sales with weekend work as needed.

Role requires strong customer service, basic computer skills, and valid driver's license; AG background is a plus. We offer competitive pay, benefits, and growth opportunities in a regional dealer network.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience in Parts Department operations.
• Proficient with Microsoft Office and internet functions.
• Excellent customer service and communication skills.
• Valid driver's license and acceptable driving record.
• AG background preferred.

Responsibilities

• Markets parts and service sales through promotions and packages.
• Communicates customer complaints to ensure quick resolution.
• Provides parts and service solutions to customers.
• Supports counter sales, including Saturdays.
• Retains and develops customers within territory.
• Collects and updates customer equipment information.
• Delivers parts as required.
• Maintains company vehicle and represents Quality Equipment professionally.
• Participates in required training and marketing plans.

Skills

Customer service

Communication

Microsoft Office

Driving

Parts knowledge

AG background

Education

High School Diploma

Job description

Outside Parts And Service Salesperson

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day - our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for an Outside Parts And Service Salesperson to join us in our Seaboard store.

Basic Functions And Responsibilities:

• Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections
• Communicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved
• Provides parts and service solutions to the customers (maintenance and repair)
• Assists with counter sales to support customer needs, including Saturday work as required
• Responsible for the coverage, retention, development and acquisition of all customers within an assigned territory or sales market for parts and service
• Collects and updates customer equipment information (serial numbers, hours, number of rows, etc) for use in parts, service, and sales marketing promotions
• Provides parts and service solutions to the customers (maintenance and repair)
• Delivers parts to the customers as required (include pulling parts and loading for the day)
• Provides feedback about pricing and promotions of competitors
• Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally
• Attends required training meetings designed to promote overall employee and dealer development
• Provides constructive input on parts and service marketing plans
• Assists with afterhours parts phone service, when necessary
• Other duties, as required, for overall location functionality

Experience, Skills, And Knowledge Requirements:

• High School Diploma or equivalent experience
• 1+ year experience in Parts Department operations
• Ability to use standard desktop applications, such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Ability to work extended hours and weekends
• Excellent customer service skills
• AG background, preferred
• Valid driver's license for potential driving situations
• Must maintain driving records per insurance carrier standards

Physical Demands:

Weight Requirements: Lifting up to 50 lbs.

Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting

Visual: Working with smart devices and manuals

Driving: Occasional - Short and long distances

Dexterity: Ability to grasp

Our employees receive a total annual salary that consists of competitive base wages and a structured bonus program. Employees can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.