Parts Manager

Sonsray,-Inc.; Carlstadt (NJ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental, Vision, Life

401(k) with employer contributions

Paid vacation

Uniforms provided

Boot voucher

Volunteer day

Birthday meal

Open-door policy

Holiday party

Job summary

Sonsray, Inc. in Carlstadt invites a Parts Manager to lead the Parts Department, oversee inventory, drive revenue, and manage vendor relationships in a fast-paced dealership setting.

The role requires hands-on leadership, strong inventory control, and a customer-focused mindset to develop a high-performing team and ensure profitability across the department.

Qualifications

• 3+ years of leadership in a parts department or similar.
• Strong knowledge of inventory control, purchasing, vendor management, warranty administration, and customer service.
• Knowledge of transport refrigeration, heavy-duty truck, diesel, fleet, or dealership parts operations preferred.
• Demonstrated ability to lead teams, manage performance, and drive operational results.
• Experience managing departmental budgets, financial performance, inventory investments, and profitability metrics.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Proficiency with dealership management systems and Microsoft Office.
• Must be at least 21 years of age and have a valid driver's license.

Responsibilities

• Provide leadership, direction, and development for the Parts Department team while fostering accountability, teamwork, customer service, and operational excellence.
• Recruit, train, mentor, coach, and evaluate department personnel to support growth and succession planning.
• Establish performance expectations and ensure team members meet objectives.
• Promote a safe, productive, and customer-focused work environment.
• Oversee daily parts department operations for efficient workflows and strong internal/external customer support.
• Maintain appropriate inventory levels based on demand, equipment population, and trends.
• Monitor inventory performance including turns, fill rates, lost sales, and obsolescence.
• Coordinate cycle counts and annual physical inventories for accuracy.
• Collaborate with other locations on transfers and purchasing strategies.
• Develop and maintain relationships with customers, vendors, and manufacturers.
• Drive parts sales through retention and business development.
• Execute departmental sales/marketing plans to increase revenue.
• Ensure high customer satisfaction by resolving issues promptly.
• Manage performance to meet revenue and gross profit targets.
• Review metrics and implement action plans to improve results.
• Utilize purchasing programs, discounts, and vendor incentives to maximize profitability.
• Negotiate relationships with manufacturers and suppliers to support operations.
• Monitor receivables and adherence to credit policies.
• Oversee warranty, return, and vendor claim processes for credits.
• Ensure compliance with policies, requirements, and safety standards.
• Improve processes to increase efficiency and service levels.
• Maintain equipment, vehicles, and facilities in good condition.
• Partner with service, operations, and leadership to support objectives.
• Assist with special projects and other duties as needed.

Skills

Leadership

Inventory control

Purchasing

Vendor management

Warranty administration

Customer service

Budgeting

MS Office

Dealership systems

Driver's license

Tools

Dealership management system

Inventory software

Microsoft Office

Job description

Looking for a career where you can make an impact?

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Join SONSRAY and be part of a team that keeps industries moving forward!

At SONSRAY, we are more than just a dealership – we are industry leaders dedicated to keeping businesses moving. Serving the construction, transportation, and agricultural sectors, we provide top-tier equipment, exceptional customer service, and innovative solutions that drive success.

Our comprehensive offerings include equipment sales, rentals, parts, maintenance, and repairs, ensuring our customers have everything they need to operate efficiently.
With a growing team of 500+ employees across 33+ locations in 9 states, we foster a dynamic work environment that values growth, innovation, and performance-driven success.

Whether you're looking to build your career or support industries that power our world, SONSRAY is the place to make an impact.

Ready to power industries and drive success?

Job Title: Parts Manager
Location: Carlstadt
Job Type: Full- Time
Salary Range: $75k to $95k based on experience

Position Summary:

The Parts Manager is responsible for leading all aspects of the Parts Department, including inventory management, team leadership, customer service, vendor relations, and departmental profitability. This role ensures the right parts are available to support customer and service needs while driving operational efficiency, inventory accuracy, and revenue growth. The ideal candidate is a hands-on leader with strong inventory management experience, a customer-focused mindset, and the ability to develop high-performing teams in a fast-paced dealership environment.

Responsibilities:

Leadership & Team Management

• Provide leadership, direction, and development for the Parts Department team while fostering a culture of accountability, teamwork, customer service, and operational excellence.
• Recruit, train, mentor, coach, and evaluate department personnel to support employee growth and succession planning.
• Establish performance expectations and ensure team members are meeting departmental and company objectives.
• Promote a safe, productive, and customer-focused work environment.

Parts Operations & Inventory Management

• Oversee all daily parts department operations to ensure efficient workflows and exceptional support for internal and external customers.
• Establish and maintain appropriate inventory stocking levels based on customer demand, equipment population, seasonal trends, and business objectives.
• Monitor inventory performance, including inventory turns, fill rates, lost sales, stock orders, and obsolete inventory.
• Lead and coordinate cycle counts and annual physical inventories to maintain inventory accuracy and accountability.
• Collaborate with other dealership locations to coordinate inventory availability, transfers, and purchasing strategies.

Sales, Customer Service & Business Development

• Develop and maintain strong relationships with customers, vendors, and manufacturers.
• Drive parts sales growth through customer retention, business development, and strategic sales initiatives.
• Develop and execute departmental sales and marketing plans to increase revenue and market share.
• Ensure a high level of customer satisfaction by resolving issues promptly and supporting customer needs.
• Manage departmental performance to achieve or exceed revenue, gross profit, inventory, and budget objectives.
• Review department performance metrics regularly and implement action plans to improve results.
• Utilize available purchasing programs, discounts, and vendor incentives to maximize profitability.
• Negotiate and maintain strong relationships with manufacturers, vendors, and suppliers to support operational and inventory needs.
• Monitor customer receivables and ensure compliance with company credit and collections policies.

Warranty, Compliance & Process Improvement

• Oversee all warranty, return, and vendor claim processes to ensure timely submissions and maximum recovery of credits.
• Ensure compliance with company policies, manufacturer requirements, inventory control procedures, and safety standards.
• Develop, implement, and continuously improve departmental processes to increase efficiency, accuracy, and customer service levels.
• Maintain department equipment, vehicles, and facilities in a safe, organized, and professional condition.

Cross-Functional Collaboration

• Partner with service, operations, sales, and leadership teams to support dealership objectives and improve the overall customer experience.
• Assist with special projects and perform additional duties as assigned to support business operations.

Qualifications:

• 3+ years of leadership experience in a parts department, dealership environment, or inventory management role preferred.
• Strong knowledge of parts operations, inventory control, purchasing, vendor management, warranty administration, and customer service practices.
• Knowledge of transport refrigeration, heavy-duty truck, diesel, fleet, or dealership parts operations preferred.
• Demonstrated ability to lead teams, manage performance, and drive operational results.
• Experience managing departmental budgets, financial performance, inventory investments, and profitability metrics.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to effectively prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Proficiency with dealership management systems, inventory software, Microsoft Office, and related business applications.
• Must be at least 21 years of age.
• Valid driver's license with an acceptable driving record required.

About Sonsray:

Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?

At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement

Join the SONSRAY Team and be part of something bigger!