Parts Front Counterperson

California Truck Centers; Keyes (OK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Profit sharing

401(k)

Paid time off

Training

Job summary

California Truck Centers in Keyes, Oklahoma, is seeking a Heavy-Duty Parts Counterperson. The role involves assisting customers in person and by phone, researching part details and prices, and recommending substitutions when exact replacements aren’t available.

You will process invoices, procure parts from suppliers, and maintain inventory control while keeping the counter area clean and organized. This position supports service technicians and accepts phone orders as needed.

Qualifications

• 2–5 years of heavy-duty OEM experience.
• High School diploma and/or 2-year degree.
• Willingness to work days, evenings and weekends.

Responsibilities

• Assist customers at the counter and over the phone with parts & components.
• Research part details and prices using company systems.
• Advise on substitutions when exact replacements aren’t available.
• Process invoices and place orders with suppliers as needed.
• Maintain inventory control and keep the parts area organized and stocked.
• Provide parts to service technicians and support phone-in orders.

Skills

Customer service

Phone & in-person communication

Problem solving

Inventory awareness

Education

High School diploma

2-year degree

Job description

The Heavy Duty Truck Parts Counterperson position assists customers, in person and on the phone, with their purchasing of truck parts and components. This is done by researching customer needs, communicating pricing and availability, making recommendations for alternative products, creating invoices, and retrieving/sourcing products to fill the customer’s order.A Day in the Life May Include:• Provides exceptional customer service to customers, including greeting and thanking them for their business.• Handle parts requirements of customers through counter service and sales.• Use computer or other company resources to research part details and prices.• Advise customers on substitution or modification of parts when identical replacements are not available.• Problem-solving with a positive attitude.• Fill orders from stock as well as procure parts necessary to fill customer needs.• Be able to place orders to suppliers to fill customers’ needs.• Accurately process invoices.• Assists in maintaining inventory control.• Assist in keeping the Parts area clean, orderly, and stocked.• Supply service technicians with parts using proper procedures.• Use telephone to assist customers placing phone-in orders.POSITION REQUIREMENTS:Work shifts may vary. Applicant must be able to work days, evenings, and weekends.Positive attitude required.Education and Experience:2-5 years of heavy-duty OEM (DTNA, Paccar, Volvo/Mack, Navistar, etc.) experience performing similar job functions is required. A combination of varying experiences may be considered to meet this qualification.High School diploma and/or 2-year degree from an accredited institution.What's in it for you?We have been a family-owned and operated business since 1930, and we are excited to grow our California Truck Centers Family with you! Over the years, the dealerships of California Truck Centers have won numerous sales and excellence awards including ATD, and Business Week National Dealer of the Year. California Truck Centers has expanded to eight locations throughout California from Bakersfield to Sacramento becoming one of the larger Freightliner dealer groups in the Country, now employing over 700 people. It is important to us that our California Truck Centers family is taken care of at work and for their future. We offer competitive pay and phenomenal benefits including medical benefits, profit sharing, training, 401(k), paid time off, and additional benefits!