Parts Front Counterperson

Californiatruckcenters; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

California Truck Centers is searching for a Heavy Duty Truck Parts Counterperson who excels in customer service and has substantial experience in heavy-duty OEM parts. The role includes assisting customers, processing orders, and maintaining inventory, all within a supportive family-owned business environment that values employee well-being and growth.

Benefits

Competitive pay

Medical benefits

401(k)

Paid time off

Profit sharing

Training opportunities

Qualifications

• 4-5 years of heavy-duty OEM experience is required.
• Combination of varying experiences may be considered.

Responsibilities

• Provide exceptional customer service and handle parts requirements.
• Use company resources to research part details and prices.
• Advise customers on substitutions when necessary.

Skills

Customer Service

Problem-solving

Education

High School diploma

2-year degree from an accredited institution

Job description

Job Details

Job Location: Sacramento Truck Center - SACRAMENTO, CA

Position Type: Full Time

Salary Range: $22.00 - $32.00 Hourly

Job Category: Automotive

Description

The Heavy Duty Truck Parts Counterperson position assists customers, in person and on the phone, with their purchasing of truck parts and components. This is done by researching customer needs, communicating pricing and availability, making recommendations for alternative products, creating invoices, and retrieving/sourcing products to fill the customer’s order.

A Day in the Life May Include:
• Provides exceptional customer service to customers, including greeting and thanking them for their business.
• Handle parts requirements of customers through counter service and sales.
• Use computer or other company resources to research part details and prices.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Problem-solving with a positive attitude.
• Fill orders from stock as well as procure parts necessary to fill customer needs.
• Be able to place orders to suppliers to fill customers’ needs.
• Accurately process invoices.
• Assists in maintaining inventory control.
• Assist in keeping the Parts area clean, orderly, and stocked.
• Supply service technicians with parts using proper procedures.
• Use telephone to assist customers placing phone-in orders.

Qualifications

POSITION REQUIREMENTS:
Work shifts may vary. Applicant must be able to work days, evenings, and weekends.
Positive attitude required.

Education and Experience:

• Four to five years of heavy-duty OEM (DTNA, Paccar, Volvo/Mack, Navistar, etc.) experience performing similar job functions is required. A combination of varying experiences may be considered to meet this qualification.
• High School diploma and/or 2-year degree from an accredited institution.

What's in it for you?
We have been a family-owned and operated business since 1930, and we are excited to grow our California Truck Centers Family with you! Over the years, the dealerships of California Truck Centers have won numerous sales and excellence awards including ATD, and Business Week National Dealer of the Year. California Truck Centers has expanded to eight locations throughout California from Bakersfield to Sacramento becoming one of the larger Freightliner dealer groups in the Country, now employing over 600 people. It is important to us that our California Truck Centers family is taken care of at work and for their future. We offer competitive pay and phenomenal benefits including medical benefits, profit sharing, training, 401(k), paid time off, and additional benefits!