Parts Driver & Customer Service Specialist

Mercedes Benz of Little Rock; Little Rock (AR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Disability Insurance

401K

Paid time off

Closed on Sundays!

Job summary

Mercedes Benz of Little Rock is seeking a Parts Driver to deliver automotive parts and provide exceptional customer service. You will load the parts truck, plan efficient routes, and communicate with customers regarding pricing, availability, and delivery status.

The role requires strong interpersonal skills, ability to lift up to 50 pounds regularly and up to 100 pounds occasionally, and familiarity with Reynolds and Reynolds software for order entry and pricing.

Qualifications

• Experience in automotive parts or related field; dealership experience preferred.
• Demonstrate knowledge of automotive parts and ability to learn our products.
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time-management skills; able to multitask.

Responsibilities

• Greet and assist customers with a friendly, professional attitude and handle inquiries via multiple channels.
• Load parts truck for delivery, plan efficient routes, and log daily deliveries and pickups.
• Coordinate last-minute deliveries with parts manager and locate parts within the department.
• Process part orders accurately, verify availability, and provide updates to customers.
• Enter orders and verify prices in Reynolds and Reynolds system.
• Review customer requests for parts and provide pricing and information.
• Follow up on back orders and inform customers of status with current information.
• Prepare orders for daily shipment, delivery, or pickup as needed.
• Maintain records of repair orders, invoices, and related documents.
• Build professional relationships with distributors, dealers, service centers, and customers.
• Collect payment from retail customers or obtain credit authorization as needed.
• Follow all laws when operating company vehicle and perform duties ethically.
• Perform other duties as assigned.

Skills

Customer service

Delivery coordination

Communication

Time management

Physical endurance

Education

High school diploma or equivalent

Bachelor’s degree in business or related field

Tools

Reynolds and Reynolds system

Job description

Mercedes Benz of Little Rock is seeking a Parts Driver to deliver automotive parts and provide exceptional customer service. You will load the parts truck, plan efficient routes, and communicate with customers regarding pricing, availability, and delivery status.

The role requires strong interpersonal skills, ability to lift up to 50 pounds regularly and up to 100 pounds occasionally, and familiarity with Reynolds and Reynolds software for order entry and pricing.