Parts Driver

Mercedes Benz of Little Rock; Little Rock (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

Vision Insurance

401K

Job summary

Mercedes-Benz of Little Rock is seeking a Parts Driver to deliver outstanding customer service by accurately processing parts orders, loading shipments, and communicating ETA and prices to customers. You will work with the parts team to locate parts, manage deliveries, and maintain records while following safety and company policies.

Ideal candidates have experience in automotive parts, strong communication skills, and the ability to lift and move merchandise.

Qualifications

• Experience in parts or related field; dealership experience preferred.
• Knowledge of automotive parts and processes.
• Strong interpersonal and time-management skills.
• Excellent communication and decision-making abilities.
• Ability to lift, load, and deliver merchandise.

Responsibilities

• Greet and assist customers with a friendly, professional attitude and effective service.
• Load the parts truck for delivery and maintain daily delivery/pickup logs.
• Coordinate pickups with the parts manager and locate parts as needed.
• Process part orders accurately and verify prices in Reynolds & Reynolds.
• Follow up on back orders and provide customers with current information.
• Set up orders for daily shipment, delivery, or pickup as required.
• Keep repair orders and invoices records and maintain parts inventory information.
• Maintain professional relationships with distributors, dealers, service centers, and customers.

Skills

Interpersonal skills

Time management

Communication

Decision-making

Customer service

Education

High school diploma or equivalent

Bachelor’s degree in business or related field preferred

Tools

Reynolds & Reynolds

Job description

POSITION SUMMARY

The Parts Driver is responsible for providing outstanding customer service by communicating effectively with all customers. Ensuring accurate information when delivering parts, providing estimates, status updates, and other information that may be requested.

• Greet and assist all customers with a friendly upbeat professional attitude, providing outstanding service. Assure assistance for any retail purchases (via telephone, email, in-person, etc.)
• Properly load the parts truck for delivery ensuring the most efficient and effective route and keep an accurate log of daily deliveries and pickups.
• Coordinate last-minute pickups or deliveries by communicating with the parts manager. Locate all parts within the department and maintain knowledge of use and installation techniques.
• Ensure customer satisfaction through efficient and timely processing of part orders within the guidelines of the company’s policies and procedures, and by checking parts availability. Provide high-level service to both internal and external customers.
• Verify prices and enter orders through the Reynolds and Reynolds system.
• Analyze customer requests for parts; provide parts information and prices as requested.
• Responsible for following up on back orders by checking with other sources to determine the status of orders and provide customers with current and accurate information.
• Sets up orders for daily shipment, delivery, or pick up as needed.
• Keep records of all repair orders, invoices, insurance estimates, special order parts, etc.
• Establish a professional relationship with distributors, dealers, service centers, consumers, all department employees, and customers to notify them of parts availability and shipment dates. Provide updated information on pending orders.
• Collects payment from retail customers or obtains credit authorization as necessary.
• Follow all state and federal laws when operating a company vehicle.
• Conduct business in an ethical and professional manner
• Performs other job-related duties and responsibilities as may be assigned from time to time.

QUALIFICATIONS

• Work experience in parts or a related field; dealership experience preferred.
• Demonstrate knowledge in our area of automotive parts.
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time management skills
• Excellent communication and decision-making skills
• Ability to lift, load, and deliver merchandise.

EDUCATION

High school diploma or equivalent. Bachelor’s degree in business or related field preferred

PHYSICAL DEMANDS

The employee is regularly required to sit, stand, and walk. Frequently required to climb; and stoop, kneel, crouch, and crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

PRE-EMPLOYMENT SCREENING

Motor vehicle records, drug screens, and background checks are required.

WHAT WE OFFER

• Medical, Dental, and Life Insurance
• Vision Insurance
• Short-term and long-term disability
• 401K
• Paid time off
• Closed on Sundays!

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this particular job. Your employment is "At Will", which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal-opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.