Parts Delivery Pro - Customer Service & Returns

O'Reilly Auto Parts; Worcester (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Worcester, MA is seeking a Delivery Specialist to maintain and operate store vehicles, delivering parts and products to professional customers in a safe and efficient manner. The role includes handling COD deliveries and collecting payments, with a focus on accuracy and security.

The position requires clear communication, the ability to adapt to changing delivery situations, and a clean driving record. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Strong interpersonal communication skills.
• Ability to adapt quickly and effectively to changing delivery situations.
• Driving record must meet the standard set in the company’s 14/18-point record system.

Responsibilities

• Operate company vehicles to deliver parts and products to customers in a safe and efficient manner.
• Use delivery fleet management devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
• Responsible for keeping vehicles clean, maintained, and completing daily vehicle inspections prior to operating.
• Responsible for keeping delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times.
• Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip.
• Communicate any problems or special needs from customers to store management.
• Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately.
• Ensure fuel tank is filled and lock and secure vehicle at end of day’s business.
• Clock in/out according to company policy.
• Other additional duties as assigned, including customer service, sweeping, general stocking and straightening stock, merchandising, running errands, handling core returns, checking in and putting up stock orders, etc.
• May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks, when business dictates. (i.e.: phones, sales and service)
• All other duties as assigned.

Skills

Interpersonal communication

Adaptability

Drivers license

Delivery safety

Job description

O'Reilly Auto Parts in Worcester, MA is seeking a Delivery Specialist to maintain and operate store vehicles, delivering parts and products to professional customers in a safe and efficient manner. The role includes handling COD deliveries and collecting payments, with a focus on accuracy and security.

The position requires clear communication, the ability to adapt to changing delivery situations, and a clean driving record. Bilingual candidates are encouraged to apply.