Parts Counterperson - Koons Sterling Ford

Lhmauto; Sterling (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retailer in Sterling, VA, is seeking a Parts Counterperson to provide exceptional customer service and assist in parts sales. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills. Join a supportive team and benefit from competitive pay and extensive benefits, including medical, dental, and retirement plans.

Benefits

Paid holidays & paid time off

401(k) with company match

Employee discounts on parts and service repairs

Paid training

Qualifications

• Strong computer and phone skills required.
• Must be at least 18 years old and hold a valid driver’s license.

Responsibilities

• Assist customers in selecting required parts.
• Answer incoming phone calls and provide price quotes.
• Pull and fill orders from stock.

Skills

Communication

Customer Service

Multi-tasking

Bilingual

Education

Degree in Automotive Technology

Tools

CDK

MS Outlook

Job description

Parts Counterperson - Koons Sterling Ford

Sterling, VA, USA Req #7044

About Asbury

Koons Automotive Group, part of Asbury Automotive Group (NYSE: ABG), is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and our commitment to team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, aims to become the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while fostering a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. We have been recognized as one of the best places to work by Newsweek and US News & World Report.

Are you passionate about developing relationships, providing exceptional guest experiences, and innovating in the automotive industry? As an Automotive Parts Counter Associate, you will have the opportunity to positively impact our business and the lives of our team members and customers daily. We seek strong, energetic, and people-focused team members ready to help redefine the car-buying experience. If this sounds like you, apply now!

The Parts Counter Associate is responsible for selling parts to all customers, over the counter, through the shop, or on the phone.

1. Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
2. Inform customers of companion part requirements and ensure exposure to the full product line.
3. Answer incoming phone calls and counter inquiries, providing price quotes and information as needed.
4. Review body shop estimates to ensure correct parts are ordered and pricing aligns with the estimate when applicable.
5. Pull and fill orders from stock.
6. Notify the parts manager of out-of-stock parts or shop materials needing immediate attention.
7. Notify necessary parties when special ordered parts arrive.
8. Pull orders, ensuring parts are tagged with customer names and job numbers.
9. Follow department policies on special ordering and S.O. aging.
10. Follow up on back-ordered parts and replenish inventory daily.
11. Maintain prompt and efficient paperwork flow.
12. Ensure all internal requests for parts are billed on service repair orders.
13. Verify will-call and back-order files weekly, returning items to vendors or stocking those not picked up or required.
14. Receive payments from retail customers or obtain credit authorization.
15. Assist outside sales reps with their orders.
16. Exhibit excellent communication and customer service skills, maintaining a professional image and demeanor.
17. Ability to multi-task in a fast-paced environment.
18. Strong computer and phone skills (Internet, MS Outlook) are required.
19. Proficiency in CDK is a plus.
20. Degree in automotive technology or military equivalent experience preferred.
21. Bilingual abilities are a plus.
22. Must be at least 18 years old, hold a valid driver’s license, and pass pre-employment screening (background and drug test).

Company Benefits:

Pay and Recognition:

• Bi-weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock awards (eligible management and front-line team members)

Insurance / Retirement:

• Medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings accounts and flexible spending accounts (tax-free)
• Short-term and long-term disability plans
• Whole and term life insurance
• 401(k) with company match

Learning, Tuition Assistance, and Career Development:

• Digital career path tools for development
• Continuous training via Asbury's Learning Management System

Additional Advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Participation in community service initiatives with paid volunteer hours
• Employee referral bonuses

INDKOONS

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military status, genetic information, or other protected categories. We prohibit discrimination and harassment, fostering an inclusive and diverse workplace. We are a drug-free workplace and participate in E-Verify. Upon hire, a pre-employment drug screen and background check are required, but these do not automatically disqualify candidates.