Parts Counterperson (Full-time)

Northtownauto; Town of Amherst (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive company is seeking a Parts Counterperson to manage customer parts sales over the counter and on the phone. This full-time position involves assisting customers, managing inventory, and ensuring quality service in a high-paced environment. Ideal candidates should have prior automotive parts experience and strong communication skills.

Qualifications

• Previous Automotive Parts experience preferred.
• Valid, and active, NYS license required.
• Excellent communication skills needed.

Responsibilities

• Assist walk-in customers in selecting required parts.
• Provide price quotes and other information over the phone.
• Keep front and rear counter areas clean and uncluttered.

Skills

Communication skills

Customer service

Sales ability

Education

Valid NYS license

Automotive Parts experience

Job description

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• Responsible for the sale of parts to all available customers over the counter, through the shop or on the phone.
  
  

Occupational Summary

• Responsible for the sale of parts to all available customers over the counter, through the shop or on the phone.
  
  

Schedule

This position is a 3-day rotating shift 7:30am until 9:00pm (Mon/Tues/Wed for 4 weeks then Thurs/Fri/Sat for 4 weeks)

Essential Job Functions

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and projected delivery date.
• Answer phone calls, providing price quotes and other information.
• Assist outside sales representatives (ie: wholesalers) with their orders.
• Assist service technicians in selecting parts needed for repair process.
• Be friendly, professional and efficient when working with all customers, both on the phone and in person.
• Keep front and rear counter areas clean and uncluttered.
• Replenish assigned inventory daily.
• Advise parts manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in all training programs that are made available.
• SOP management- ensure that special orders are placed, status checked daily and customers are promptly contacted.
• Communicate effectively with co-workers, management and customers
  
  

Physical Requirements

Job requires the following physical activities: This is a physically demanding position. Will move throughout the parts shelves all day, reaching and climbing to obtain parts from inventory. Will lift up to 70lbs. Will stand six to eight hours during a shift at the customer counter. When delivering parts to the service department, will be exposed to noise, dust, exhaust fumes, paint and other hazardous and nonhazardous materials. Evening, holiday and weekend work hours will be required

Qualifications

• Previous Automotive Parts experience preferred
• Professional personal appearance
• Valid, and active, NYS license
• Excellent communication skills
• Ability to sell a minimum quota according to dealership standards
• Ability to work well with the public, sometimes with several customers at a time
• Ability to read and comprehend instructions, both verbal and written.
• Ability to operate smart phone, tablet and/or PC.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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