Parts Counterperson - Fowler Ford

Fowler Auto Group; Tulsa (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

Fowler Auto Group is seeking an Automotive Parts Counterperson to join their Tulsa team. In this role, you will assist customers in identifying and purchasing automotive parts while ensuring accuracy and providing excellent service. Ideal candidates will have strong automotive knowledge, communication skills, and the ability to thrive in a fast-paced environment. Opportunities for advancement and comprehensive benefits are included.

Benefits

Health insurance

Retirement plans

Employee discounts

Paid time off

Parental leave

Qualifications

• Prior experience in automotive parts sales preferred.
• Strong knowledge of automotive parts and components.
• Valid Driver's License and acceptable MVR as per insurance requirements.

Responsibilities

• Assist customers in identifying and purchasing automotive parts.
• Utilize electronic parts catalog systems to accurately identify parts.
• Collaborate with team members for seamless customer experience.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Computerized inventory management systems

Electronic parts catalogs

Job description

Job Details

Level: Experienced

Job Location: Fowler Ford - Tulsa, OK

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Automotive

Parts Counterperson - Fowler Ford Tulsa

We are seeking a knowledgeable and customer-oriented individual to join our team as an Automotive Parts Counterperson. In this role, you will be responsible for assisting customers in identifying, locating, and purchasing automotive parts and accessories. The ideal candidate will have a passion for automobiles, strong communication skills, and the ability to thrive in a fast-paced environment.

Job Responsibilities:

• Greet all customers (retail and shop) warmly and assist all in selecting required parts in a friendly, professional and efficient manner. Provide high level of service to internal and external customers.
• Answer customer inquiries in person, over the phone, and via email, providing accurate and timely information.
• Review service repair order estimates to ensure the correct parts are ordered and all pricing aligns with the estimate.
• Utilize electronic parts catalog systems and other resources to accurately identify automotive parts.
• Review all wholesale customer requests to ensure correct parts are ordered and priced, and provide delivery dates.
• Collaborate with team members, including sales associates, technicians, and management for a seamless customer experience.
• Communicate effectively with other departments to coordinate special orders, returns, and exchanges.
• Demonstrate behaviors aligned with the company's Vision, Mission, and Values in all interactions.

Education and Experience:

• High school diploma or GED.
• Prior experience in automotive parts sales or related field preferred.
• Strong knowledge of automotive parts, components, brands, and compatibility.
• Excellent communication and interpersonal skills.
• Proficiency in computerized inventory management systems and electronic parts catalogs.
• Attention to detail, accuracy, and ability to multitask in a fast-paced environment.
• Willingness to learn and stay updated on automotive technologies and products.

Requirements:

Valid Driver's License and acceptable MVR as per insurance requirements.

Physical Demands:

The role requires standing, walking, sitting, reaching, climbing, kneeling, crouching, and lifting up to 50 pounds regularly. Ability to operate warehouse equipment is necessary.

Language Skills:

Ability to read, interpret, and communicate technical and business information effectively.

Compensation & Benefits:

• Competitive hourly wage based on experience.
• Opportunities for advancement and professional development.
• Comprehensive benefits including health insurance, retirement plans, and employee discounts.

Our benefits include medical, vision, dental, 401K, PTO, holidays, parental leave, and more. Fowler is committed to equal employment opportunity and promotes a diverse and inclusive work environment.

Our Values & Vision:

We aim to be the dealer of choice by providing exceptional products, services, and customer care. Since 1973, Fowler Automotive has been family owned. We are dedicated to community development and fostering a positive environment for our employees and customers.