Parts Counterperson

Mercedes-Benz Group; Rochester Hills (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401k

Paid Training

Job summary

Mercedes-Benz Group is seeking a Parts Counterperson to oversee the parts sales process and provide excellent service to customers. You will read catalogs, prepare price quotes, and ensure pricing aligns with estimates while coordinating with staff to fulfill orders.

The role requires strong attention to detail, ability to work in a fast-paced environment, and solid organizational skills. Prior auto parts sales experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Experience with auto parts sales preferred.
• Able to work in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to read and interpret safety rules and maintenance instructions.
• Ability to calculate figures such as discounts and percentages.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with customers on parts status.
• Provide friendly and professional service to staff and customers.
• Read and understand parts catalogs when looking up parts.
• Take and quote prices over the phone.
• Review shop estimates to ensure correct parts and pricing matches the estimate.
• Pull and fill orders from stock and maintain stock accuracy.
• Notify parts manager of out-of-stock items and source emergencies if needed.
• Set up orders for daily shipment, delivery, or pickup.

Skills

Customer service

Auto parts sales

Fast-paced environment

Organizational skills

Time management

Education

High School Diploma

Job description

Parts Counterperson

Every employee with the DEALERSHIP NAME is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits:

• Medical, Dental, Vision Insurance
• Life Insurance
• 401k
• Paid Training

Responsibilities:

• Oversee the parts sales process from start to finish
• Communicate with customer on parts status
• Communicate with staff and customers in a friendly and professional manner.
• Be able to read and understand the parts catalog when looking up parts.
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level service to internal and external customers.
• Pulls and fills orders from stock
• Maintain a weekly bin checks to ensure accuracy of stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Set up orders for daily shipment, delivery, or pick-up

Qualifications:

• Have a High School Diploma or equivalent
• Have experience with auto parts sales (preferred)
• Are able to work in a fast-paced work environment
• Have strong organizational and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.