Parts Counterperson

Murgado Automotive Group; Miami (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical, Dental, and Vision Insurance

401(k) with company match

Paid time off and holidays

Employee discounts on parts, service,?

Job summary

Brickell CJDR is seeking an Automotive Parts Counterperson to assist customers, technicians, and service advisors with parts inquiries, identify parts, and process orders.

You will maintain inventory, organize the parts room, collaborate with service, stay updated on new products, and contribute to continuous process improvements.

Qualifications

• Previous experience as an automotive parts counterperson or in a similar automotive role is preferred.
• Knowledge of automotive parts and accessories is highly desirable.
• Strong customer service and communication skills.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.
• Proficiency in using parts lookup tools, computer systems, and related technology (e.g., CDK, Reynolds & Reynolds, or similar systems).
• Strong organizational and time management skills.

Responsibilities

• Assist customers, technicians, and service advisors with parts inquiries in-person, over the phone, or through online platforms.
• Accurately identify and recommend the correct automotive parts based on the customer’s needs and vehicle specifications.
• Provide exceptional customer service by listening to customer requests and providing prompt solutions.
• Process parts orders, including checking availability, pricing, and delivery timelines.
• Maintain and manage parts inventory by tracking stock levels, placing orders, and restocking shelves as needed.
• Assist in organizing and maintaining the parts department, ensuring that all parts are stored and labeled correctly for easy access.
• Collaborate with the service department to fulfill parts requests for vehicle repairs in a timely manner.
• Handle parts returns and warranty claims as necessary.
• Stay up-to-date with new automotive products, services, and parts to better serve customers.
• Provide input on process improvements and assist with inventory control measures.

Skills

Customer service

Communication

Multitasking

Team player

Bilingual English/Spanish

Tools

CDK

Reynolds & Reynolds

Job description

Brickell Chrysler Jeep Dodge Ram (CJDR) is a proud member of the Murgado Automotive Group, one of the leading names in the automotive industry. We represent top automotive brands and provide customers with unparalleled sales, service, and parts experiences. We believe in fostering a positive, team-driven atmosphere where growth and career development are encouraged.

We are currently seeking a motivated and detail-oriented Automotive Parts Counterperson to join our parts department team. This role is key to ensuring our customers and service technicians have the right parts and information to keep their vehicles in top condition.

Key Responsibilities:

Assist customers, technicians, and service advisors with parts inquiries in-person, over the phone, or through online platforms.

Accurately identify and recommend the correct automotive parts based on the customer’s needs and vehicle specifications.

Provide exceptional customer service by listening to customer requests and providing prompt solutions.

Process parts orders, including checking availability, pricing, and delivery timelines.

Maintain and manage parts inventory by tracking stock levels, placing orders, and restocking shelves as needed.

Assist in organizing and maintaining the parts department, ensuring that all parts are stored and labeled correctly for easy access.

Collaborate with the service department to fulfill parts requests for vehicle repairs in a timely manner.

Handle parts returns and warranty claims as necessary.

Stay up-to-date with new automotive products, services, and parts to better serve customers.

Provide input on process improvements and assist with inventory control measures.

Perform additional duties as assigned by management.

Qualifications:

Previous experience as an automotive parts counterperson or in a similar automotive role is preferred.

Knowledge of automotive parts and accessories is highly desirable.

Strong customer service and communication skills.

Ability to handle multiple tasks efficiently while maintaining attention to detail.

Proficiency in using parts lookup tools, computer systems, and related technology (e.g., CDK, Reynolds & Reynolds, or similar systems).

Strong organizational and time management skills.

Ability to work well in a fast-paced environment and as part of a team.

Must have a valid driver’s license and a clean driving record.

Bilingual in English and Spanish is a plus, but not required.

What We Offer:

Competitive hourly wage and performance bonuses.

Comprehensive benefits package including Medical, Dental, and Vision Insurance.

401(k) with company match.

Paid time off and holidays.

Employee discounts on parts, service, and vehicle purchases.

Ongoing training and opportunities for career advancement.

Positive and supportive work environment with a focus on team collaboration

.

Why Join Us?

At Brickell CJDR, we are committed to your success. We provide a supportive and growth-oriented environment where your skills and experience are valued. If you are looking to join a dynamic team with the potential for career growth in a highly reputable dealership, this is the perfect opportunity for you.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.