Parts Counterperson

Fieldsbmwlakeland; Madison (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive dealership in Madison, Wisconsin is looking for a Parts Sales Associate to enhance the customer experience for both internal and external clients. The ideal candidate will oversee the entire parts sales process while maintaining high standards of service and accuracy. This role emphasizes communication, organization, and efficiency within a family-owned and collaborative environment. We offer comprehensive benefits, ensuring a work-life balance and promoting development within the company.

Benefits

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off

Employee vehicle purchase plans

Paid Training

Qualifications

• Experience with auto parts sales preferred.
• Ability to read and interpret safety rules and manuals.
• Calculating discounts, commissions, and percentages required.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with customers and provide high-level service.
• Maintain stock accuracy and manage orders.

Skills

Organizational skills

Time management

Customer communication

Ability to work in fast-paced environment

Education

High School Diploma or equivalent

Job description

Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

What We Offer - Benefits

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

Responsibilities

• Oversee the parts sales process from start to finish
• Communicate with customer on parts status
• Communicate with staff and customers in a friendly and professional manner.
• Be able to read and understand the parts catalog when looking up parts.
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level service to internal and external customers.
• Pulls and fills orders from stock
• Maintain a weekly bin checks to ensure accuracy of stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Set up orders for daily shipment, delivery, or pick-up

Qualifications

• Have a High School Diploma or equivalent
• Have experience with auto parts sales (preferred)
• Are able to work in a fast-paced work environment
• Have strong organizational and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger and reach with hands and arms; and talk or hear.
• The employee frequently is required to sit, stand and walk.
• The employee must regularly lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision and depth perception.

Work Environment:

• Office setting
• The noise level in the work environment is usually moderate.
• The position is constantly engaged in talking and listening.
• Standing and walking are frequently required.