Parts Counter/Warehouse

Hawthornemachineryco

Hawaii

On-site

USD 34,000 - 45,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive pay

Great culture and growth opportunities

Tuition reimbursement

Medical, Dental & Vision plans

401(k) Plan + Company Matching

Boot Reimbursement

Uniforms provided

Wellness programs

Job summary

Hawthorne Cat is seeking a versatile Parts Counter/Warehouse associate in Kauai to fill orders, stock the warehouse, and sell parts to customers. The role includes cashiering, inventory control, and accurate part-number verification.

You will operate a forklift, perform hose assemblies, process credits, and collaborate with Caterpillar representatives to ensure timely credits. A minimum of one year in customer service, a valid driver’s license, and forklift certification (or within 60 days) are

Qualifications

Must have a high school diploma or equivalent.
Must have at least 1 year experience in a customer service role, preferably a service shop or parts department.
Must have a valid Drivers License with a good driving record.
Must have PC skills.
Must have the ability to communicate clearly, both orally and in writing.
Must be forklift certified or able to be certified within 60 days.

Responsibilities

Receives parts orders from walk-in, telephone, and email customers and provides excellent customer service.
Verifies and confirms correct part numbers, specific models, and serial numbers match up properly.
Prepares and completes cash deposits, deposit slips, and cash sheets and prepares daily reports for accounting.
Handles parts claim documents and inputs claims in the Caterpillar Antares system.
Ensures that the Parts cash account is always up to date, all collections are made, and no invoices are written off due to non-payment.
Prepares the Customer Order Action Pending report weekly and takes action on past due back orders and documents.
Restocks warehouse with incoming parts and customer returns, ensures all parts are properly labeled and stored, and records all discrepancies.
Ensures that all items leaving the warehouse are properly recorded on parts documents or other control documents with proper signatures.
Completes inventory counts.
Inspects returned cores and issues proper credits based on Caterpillar core guidelines.
Prepares the Core Credit Request forms and shipping documents and ships cores to Caterpillar.
Coordinates follow up and credits with Caterpillar representatives to ensure timely and appropriate credits are received.
Operates material handling equipment such as a forklift, pallet jacks, etc. to move goods safely and properly.
Makes occasional pickups and deliveries.
Makes hydraulic hose assemblies according to Caterpillar specifications, handling reusable and conversion fittings.
Performs daily housekeeping duties to ensure a neat and safe work environment throughout the warehouse.
Adheres to all company safety rules, regulations, and procedures.
Performs all other duties as assigned by management.

Skills

Customer service

Forklift operation

Communication skills

PC skills

Driver's license

Education

High school diploma or equivalent

Tools

Caterpillar Antares system

Job description

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

JOB DESCRIPTION

Job Title: Parts Counter/Warehouse

Reports to: Pacific Region Parts Manager

FLSA Status: Non-exempt

Division: HPC

Department: Parts

Union: ILWU

Locations: Kauai

POSITION SUMMARY: Under the general direction of the Pacific Region Parts Manager, the Parts Counter/Warehouse position is responsible for filling orders, stocking the warehouse, and selling parts to customers. The Parts Counter/Warehouse position performs clerical and back order functions. The Parts Counter/Warehouse position makes hydraulic hose assemblies, inspects cores, and conducts inventory.

ESSENTIAL FUNCTIONS

Receives parts orders from walk-in, telephone, and email customers and provides excellent customer service. Orders may be received by part number, description, or both.
Verifies and confirms correct part numbers, specific models, and serial numbers match up properly.
Prepares and completes cash deposits, deposit slips, and cash sheets and prepares daily reports for accounting.
Handles parts claim documents and inputs claims in the Caterpillar Antares system.
Ensures that the Parts cash account is always up to date, all collections are made, and no invoices are written off due to non-payment.
Prepares the Customer Order Action Pending report weekly and takes action on past due back orders and documents.
Restocks warehouse with incoming parts and customer returns, ensures all parts are properly labeled and stored, and records all discrepancies.
Ensures that all items leaving the warehouse are properly recorded on parts documents or other control documents with proper signatures.
Completes inventory counts.
Inspects returned cores and issues proper credits based on Caterpillar core guidelines.
Prepares the Core Credit Request forms and shipping documents and ships cores to Caterpillar.
Coordinates follow up and credits with Caterpillar representatives to ensure timely and appropriate credits are received.
Operates material handling equipment suck as a forklift, pallet jacks, etc. to move goods safely and properly.
Makes occasional pickups and deliveries.
Makes hydraulic hose assemblies according to Caterpillar specifications, handling re-useable and conversion fittings.
Performs daily housekeeping duties to ensure a neat and safe work environment throughout the warehouse.
Adheres to all company safety rules, regulations, and procedures.
Performs all other duties as assigned by management.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

Must have a high school diploma or equivalent.
Must have at least 1 year experience in a customer service role, preferably a service shop or parts department.
Must have a valid Drivers License with a good driving record.
Must have PC skills.
Must have the ability to communicate clearly, both orally and in writing.
Must be forklift certified or able to be certified within 60 days.

PHYSICAL DEMANDS

Walking: Moves about on foot, often through uneven terrain.
Handling: Seizes, helps, or works with hands.
Lifting: Raises or lowers miscellaneous equipment parts and tools.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position if required to perform various functions of the job.
Climbing: In and out of equipment.
Vision: Reads and completes paperwork on the computer.
Talking: Communicates by phone and in person.
Sitting: Sits in equipment and vehicles for extended periods.
Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL

Noise: Works in conditions with constant or intermittent noise.
Temp/Weather: Works in a warehouse environment with variations of temperature and weather.
Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…