Parts Counter/Warehouse

Hawthorne Cat; Lihue (HI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision plans

401(k) Plan + Company Matching

PTO Pay

Tuition Reimbursement

Uniforms Provided

Advanced Technical Training

Job summary

Hawthorne Cat in Kauai is seeking a Parts Counter/Warehouse associate to fill orders, stock the warehouse, and assist customers with parts. You will verify part numbers, process cash deposits, and handle returns and credits following Caterpillar guidelines.

Requirements include a high school diploma, 1 year in a customer service role (service shop/parts preferred), valid driver's license, PC skills, and forklift certification or ability to obtain within 60 days.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in a customer service role, preferably in a service shop or parts department.
• Valid driver’s license with a good driving record.
• Proficient PC skills.
• Ability to communicate clearly, both orally and in writing.
• Forklift certification or ability to obtain within 60 days.

Responsibilities

• Fill parts orders from walk-in, phone, and email customers and provide excellent service.
• Verify part numbers, models, and serial numbers.
• Handle cash deposits and daily reports for accounting.
• Prepare and maintain warehouse inventory and returns.
• Assemble hydraulic hose assemblies and issue credits per Caterpillar guidelines.
• Operate material handling equipment and perform daily housekeeping.

Skills

Customer service

Forklift certification

Driver's license

PC skills

Clear communication

Education

High school diploma

Tools

Caterpillar Antares system

Job description

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Job Description

Job Title: Parts Counter/Warehouse

Reports to: Pacific Region Parts Manager

FLSA Status: Non-exempt

Division: HPC

Department: Parts

Union: ILWU

Locations: Kauai

POSITION SUMMARY: Under the general direction of the Pacific Region Parts Manager, the Parts Counter/Warehouse position is responsible for filling orders, stocking the warehouse, and selling parts to customers. The Parts Counter/Warehouse position performs clerical and back order functions. The Parts Counter/Warehouse position makes hydraulic hose assemblies, inspects cores, and conducts inventory.

Essential Functions

• Receives parts orders from walk-in, telephone, and email customers and provides excellent customer service. Orders may be received by part number, description, or both.
• Verifies and confirms correct part numbers, specific models, and serial numbers match up properly.
• Prepares and completes cash deposits, deposit slips, and cash sheets and prepares daily reports for accounting.
• Handles parts claim documents and inputs claims in the Caterpillar Antares system.
• Ensures that the Parts cash account is always up to date, all collections are made, and no invoices are written off due to non-payment.
• Prepares the Customer Order Action Pending report weekly and takes action on past due back orders and documents.
• Restocks warehouse with incoming parts and customer returns, ensures all parts are properly labeled and stored, and records all discrepancies.
• Ensures that all items leaving the warehouse are properly recorded on parts documents or other control documents with proper signatures.
• Completes inventory counts.
• Inspects returned cores and issues proper credits based on Caterpillar core guidelines.
• Prepares the Core Credit Request forms and shipping documents and ships cores to Caterpillar.
• Coordinates follow up and credits with Caterpillar representatives to ensure timely and appropriate credits are received.
• Operates material handling equipment suck as a forklift, pallet jacks, etc. to move goods safely and properly.
• Makes occasional pickups and deliveries.
• Makes hydraulic hose assemblies according to Caterpillar specifications, handling re-useable and conversion fittings.
• Performs daily housekeeping duties to ensure a neat and safe work environment throughout the warehouse.
• Adheres to all company safety rules, regulations, and procedures.
• Performs all other duties as assigned by management.
  
  

Education, Experience, And Skills Required

• Must have a high school diploma or equivalent.
• Must have at least 1 year experience in a customer service role, preferably a service shop or parts department.
• Must have a valid Drivers License with a good driving record.
• Must have PC skills.
• Must have the ability to communicate clearly, both orally and in writing.
• Must be forklift certified or able to be certified within 60 days.
  
  

Physical Demands

• Walking: Moves about on foot, often through uneven terrain.
• Handling: Seizes, helps, or works with hands.
• Lifting: Raises or lowers miscellaneous equipment parts and tools.
• Reaching: Extends hands and arms in any direction.
• Stooping: Bends body downward and forward by bending at knees or waist.
• Standing: Remains in standing position if required to perform various functions of the job.
• Climbing: In and out of equipment.
• Vision: Reads and completes paperwork on the computer.
• Talking: Communicates by phone and in person.
• Sitting: Sits in equipment and vehicles for extended periods.
• Lifting: Lifts up to 60lbs. daily, frequent exertion.
  
  

Environmental

• Noise: Works in conditions with constant or intermittent noise.
• Temp/Weather: Works in a warehouse environment with variations of temperature and weather.
• Exposure: Subject to foul odors, fumes, and harsh substances.
  
  

Here’s What We Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $28.88 hourly
  
  

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.