Parts Counter Specialist - Part Time

Vermeer Midwest; Fowlerville (MI); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading company in Fowlerville, MI is seeking a Parts Counter Specialist on a part-time basis. This role involves customer service, inventory management, and assisting customers with parts inquiries. The company offers training and career progression opportunities.

Qualifications

• At least two years of experience in a customer service position preferred.
• Ability to stand for long periods and lift objects up to 50 lbs.

Responsibilities

• Perform customer service duties related to parts and accessories.
• Receive shipments and maintain inventory of parts.
• Advise customers on parts substitutions and modifications.

Skills

Customer Service

Communication

Computer Skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Parts Counter Specialist (Part-Time)

About Us

You're not likely to find another company like Vermeer Midwest. Our people are from all walks of life, rolling up our sleeves and getting tough work done every day, together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More.

Job Summary

We are looking for a customer-focused individual to join our parts team in Fowlerville, MI on a part-time basis. Hours are 10:30am - 4:00pm M-F. We offer paid, on-the-job training to prepare you for success and career progression opportunities. In this role, you will perform a variety of in-store customer service, promoting, and stocking duties related to receiving, sale, and delivery of parts and accessories. There is extensive contact with external customers, both in-person and over the phone. Additionally, you will be working with a number of mechanics and shop foreman from our service department under general supervision.

Essential Functions

• Reading catalogs, schematics and computer displays in order to determine replacement part/s and pricing.
• Determining replacements part(s) required according to inspection of old parts, customers’ request or customers’ description of malfunction.
• Receiving shipments of order, placing machine down and stock orders.
• Taking a complete inventory, marking and storing parts according to prearranged systems.
• Examining parts for defects, and exchange of defective parts.
• Advising customers on substitution or modification of parts.
• Receiving and filling telephone orders.
• Filling customer orders from stock.
• Preparing invoices, pic-packs and sales receipts

Non-Essential Functions

• Placing new merchandise on display.
• Receiving payment and handle petty cash.
• Preparing and maintaining records and reports.
• Establishing and maintaining effective working relationships with employees, other agencies and the public.
• Operating a fork-lift in a safe, effective manner and in accordance with the safety policy.

Qualifications

• High School diploma or equivalent.
• At least two (2) years of experience in a customer service position is preferred. Prior experience working a parts counter is a plus.
• Communicate effectively verbally and in writing.
• Intermediate computer skills, including (but not limited to); PFW, Microsoft Office and internet functions.
• Effectively handle lifting various objects weighing up to 50 lbs.
• Ability to stand for long periods of time.

Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.