Parts Counter Specialist - Motorcycles of Charlotte

Sonic Automotive; Charlotte (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Parts and Accessories Specialist to enhance customer experiences in the motorcycle sector. In this dynamic role, you will greet customers warmly, assist them in finding the right parts, and ensure that the inventory is well-organized and appealing. If you have a love for motorsport and exceptional customer service skills, this opportunity offers a chance to thrive in a vibrant environment where your contributions will be valued. Join a dedicated team that shares your enthusiasm for motorcycles and provides a premium experience to every customer.

Qualifications

• Outstanding customer service skills required for engaging with customers.
• Knowledge of motorcycle and ATV/UTV parts is essential.

Responsibilities

• Greet customers in a friendly manner and assist with parts and accessories.
• Maintain cleanliness and organization of the parts department.

Skills

Customer Service Skills

Knowledge of Motorsport Vehicles

Cash Handling

Education

Valid Driver's License

Tools

Inventory Control System

Job description

Company Description

Welcome to Motorcycles of Charlotte & Greensboro, one of the Southeast's oldest European Motorcycle Dealers. We specialize in BMW, Ducati, Triumph, Morgan Three-Wheelers, MV Agusta, Ural and Zero. Our goal is to offer a premium experience with what we consider to be the premium/luxury options in motorcycling.

From our sales making sure you are on the right bike for you to the parts department making sure they get the latest gadgets you found for your bike, to the service department making sure your bike is in top form, even while you wait, or simply down to just finding someone to talk motorcycling with on any given day we are here. Come by, make friends, and make us your place to help you enjoy your passion.

Job Description

Responsibilities:

1. Greet customers immediately in a professional and friendly manner.
2. Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.
3. Point out any sales, specials, or new merchandise to customers.
4. Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
5. Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
6. Ensure merchandise displays are stocked, clean, and appealing to customers.
7. Maintain updated customer mailing lists.
8. Become familiar and efficient with all phases of the computer system required for P&A management.
9. Interface with Service Technicians and ensure their Parts and Accessories (P&A) needs are being met.
10. Assist service technicians in determining parts and accessories requirements for individual jobs.
11. Recommend related parts which may be required for a job.
12. Supply cost of parts information on repair orders.
13. Update inventory control system and parts catalogue.
14. Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.

Prerequisites:

• Outstanding customer service skills
• Knowledge of motorsport vehicles and parts -- motorcycle, ATV/UTV
• Valid driver's license
• Ability to work Tuesday through Saturday -- minimum of 8-hours per day

All your information will be kept confidential according to EEO guidelines.