Parts Counter Specialist, Hvy

Altorfer Inc; East Peoria (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Holidays

Paid Parental Leave

Floating Holiday

Education Assistance

Safety Equipment Reimbursement

Voluntary Benefits

Job summary

Altorfer Inc. is seeking a Parts Department Associate in East Peoria, IL. The role involves looking up part numbers, assisting customers at the parts counter, and processing sales orders. You will call customers for order status, complete paperwork, and handle data entry, with additional duties as assigned.

A strong emphasis on customer service, accuracy, and teamwork is required. Local travel is unlikely; a valid driver’s license and clean driving record are needed.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service and communication skills essential.
• Experience in parts counter or heavy equipment environment a plus.
• Proficient with UPS Worldship, Word, Excel and Outlook.
• Ability to perform basic math with money, weights, volume and distance.
• Must lift up to 75 lbs. and operate with minimal supervision.

Responsibilities

• Look up part numbers in parts books or online resources and assist customers.
• Assist with customer parts counter sales processing.
• Call customers about order status.
• Complete required paperwork and data entry.
• Other duties as assigned

Skills

Self-starter

Customer service

Time management

Organizational skills

Communication skills

Math calculations

Physical ability

Independent work

Education

High School Diploma or equivalent

Tools

UPS Worldship

Word

Excel

Outlook

Job description

Working Hours/Days

hours vary from 8:30am - 5:00pm Monday – Friday, overtime and occasional Saturday's 8am-12pm may be required.

Basic Duties

Primary responsibilities include the following for the Parts Department:

• Look up part numbers in equipment parts books or online resources and assist customers.
• Assist with customer parts counter sales processing.
• Call customer about order status.
• Complete required paperwork and computer data entry.
• Other duties as assigned

Qualifications

• Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail.
• Previous parts counter or shop experience for a heavy equipment dealer a plus.
• Must have a positive attitude and excellent customer service skills.
• Strong computer skills required and familiar with programs such as: UPS Worldship, Word, Excel and Outlook.
• Excellent communication skills (written, e-mail, and verbal) are necessary.
• Must be able to handle general math calculations with money, weight measurement, volume, and distance.
• Able to lift 75 lbs.
• Must be able to work with minimal supervision.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Altorfer Inc. offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate:Min:$21/hr Max:$24/hr

Physical Requirements/Working Conditions

This position works in both office and warehouse environments. May, on a continuous basis sit at a desk for long periods of time, answer phone calls and write or use a keyboard to communicate through email. May on a continuous basis, walk, bend and lift up to 75 pounds. The wearing of approved safety equipment (i.e. safety glasses with side shields and steel toe footwear) is required. Noise level in the office is usually low and the noise level in the warehouse may range from low to moderate. Must be flexible during peak season working overtime as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.