Parts Counter Salesperson

Delta Group; Greenwood (MS); On-site; USD 26,000 - 42,000; Full time

Job summary

Delta Group in Greenwood, MS is seeking a Parts Counter Salesperson to sell, stock, ship and receive parts and accessories. You will work with the Parts Manager, service team, vendors and customers to meet goals, while maintaining an organized warehouse and delivering friendly, efficient service.

You will collaborate with the parts, sales and service teams to handle customer inquiries, provide accurate estimates, and ensure timely parts availability for technical work.

Qualifications

• Excellent written and verbal communication skills.
• Ability to balance multiple responsibilities.
• Energetic, passionate about helping people and communities.
• Self-motivated, agile and flexible.
• Proficiency in data entry and keyboarding.
• High school diploma or GED required.
• Prior parts department experience and machinery knowledge preferred.

Responsibilities

• Promotes and sells products to meet customer needs.
• Supplies service technicians with parts as required.
• Verifies receipting and assists with stock orders.
• Keeps the parts department clean and orderly.
• Follows up on shortages/backorders and expedites issues.
• Performs cycle counts and inventory processes.
• Puts away stock and maintains warehouse cleanliness.
• Assists with annual physical inventory.
• Participates in professional development trainings to stay updated.
• Communicates openly with staff, customers, vendors, and partners.
• Encourages collaboration between parts, sales, and service teams.
• Handles customer questions and complaints promptly.
• Strives for accurate estimates and a reliable customer experience.

Skills

Communication skills

Multitask management

Energetic and people-focused

Self-motivated & flexible

Diversity awareness

Data entry & keyboarding

Education

High school diploma or GED

Parts department experience (preferred)

Job description

Description

The Parts Counter Salesperson is hired by, reports to and is evaluated by the Parts Manager. The Parts Counter Salesperson is responsible for the selling, stocking, shipping and receiving of parts and accessories. The Parts Counter Salesperson works in collaboration with the Parts Manager, service department team members, vendors, and customers to further the goals and objectives of Delta Group. Other job duties include, but are not limited to, the following:

Parts Department Responsibilities

• Promotes and sells products and services to meet customer needs.
• Supplies service technicians with parts as required.
• Verifies receipting in of shipments and assists with placing emergency and stock orders.
• Assists in keeping the parts department clean and orderly.
• Follows up on shortages/backorders and expedites issues by reporting them to the Parts Manger.
• Performs cycle counts on a daily basis.
• Puts away stock and keeps warehouse clean and orderly.
• Assists with conducting annual physical inventory.
• Completes professional development trainings as required to stay abreast of equipment and parts updates, technology advancements, and trends in the agricultural and farm equipment industries.

Team Leadership

• Develops and maintains open communication among employees, customers, vendors, partners, and suppliers.
• Encourages and promotes a collaborative working relationship between the parts, sales, and service departments.

Customer Service

• Handles all customer questions, concerns, and complaints expeditiously.
• Reinforces a philosophy of “fix it right the first time”.
• Believes in always “under promising and over delivering” when providing a customer an estimate for required parts and supplies.

Requirements

Desired Skills and Characteristics:

• Excellent written and oral communications skills.
• Able to balance and coordinate multiple responsibilities.
• Energetic and passionate about making a positive difference for people and communities.
• Self-motivated with the ability to be agile and flexible.
• Able to work across differences and understand the importance of diverse voices.
• Proficiency in data entry and keyboarding skills.

Education, Experience and Background:

• High school diploma or GED required.
• Prior parts department experience and machinery knowledge preferred