Parts Counter Sales - Inside Sales

HTS Engineering Ltd.; Peabody (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

HTS Engineering Ltd. seeks a customer-focused professional for an HVAC support role. Responsibilities include assisting clients with parts identification, preparing quotes, and maintaining customer relationships. Ideal candidates possess strong organizational skills, attention to detail, and a commitment to exceptional service.

Qualifications

• Positive attitude and ownership of responsibilities.
• High commitment to customer service.
• Ability to work both independently and in a team.

Responsibilities

• Provide exceptional customer service via calls and emails.
• Prepare quotes and process sales orders.
• Coordinate with departments for compliance.

Skills

Customer service

Organization

Project management

Attention to detail

HVAC knowledge

Tools

Computer skills

Job description

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation, and maintenance, including our employees, suppliers, customers, and end users.

Responsibilities:

1. Provide exceptional customer service by taking calls and emails.
2. Maintain relationships with existing and new customers.
3. Identify HVAC parts online from our OEM suppliers using parts lists.
4. Prepare quotes and follow up with clients.
5. Process sales orders, purchase orders, and warranty claims.
6. Coordinate with other departments to ensure process compliance.
7. Track shipments for customers.
8. Place orders from approved suppliers for parts and equipment as required.

Skills:

1. Have a positive attitude, take ownership of responsibilities, and pride in contributing to team success.
2. Ability to work both independently and as part of a team.
3. High level of commitment to customer service.
4. Attention to detail is essential.
5. Strong organization and project management skills, with the ability to prioritize and manage multiple responsibilities.
6. Proficiency in computer skills is an asset.
7. HVAC knowledge is considered an asset.

HTS provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.