Parts Counter Sales Associate

Kirby-Smith Machinery, Inc.; Town of Texas (WI); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Above-average pay

Benefits package

401K with match

PTO & holidays

Disability insurance

Growth opportunities

Paid training

Family-owned

Health & wellness

Incentive program

Uniforms provided

Job summary

Kirby-Smith Machinery, Inc. is seeking a Parts Counter Sales Associate in Wisconsin to facilitate parts orders and deliver excellent customer service.

You will greet customers, process orders, and maintain accurate records while supporting timely vendor communications and product line knowledge. The role requires one year of parts experience (preferred), a valid driver's license, and strong verbal and written communication skills.

Qualifications

• High School Diploma or Equivalent.
• One year of parts experience in heavy equipment preferred.
• Valid driver's license with acceptable driving record.
• Ability to speak, read, and write in English.
• Excellent verbal and written communication skills.
• Knowledge of construction equipment and operating systems (hydraulic/electrical).

Responsibilities

• Greets customers on entry and assists with parts questions.
• Processes parts orders from all communication channels.
• Maintains accurate records of customer transactions in the system.
• Follows up on vendor back orders and processes vendor invoices promptly.
• Explains parts substitutions and product lines to customers.
• Maintains a clean and presentable workspace and follows housekeeping practices.
• Provides occasional assistance with parts deliveries as needed.
• Ensures consistent on-site attendance and supports team goals.

Skills

Verbal communication

Written communication

English language

Customer service

Education

High School Diploma or equivalent

Job description

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Parts Counter Sales Associate Benefits

• Above-Average Industry Pay
• Comprehensive Benefits Package (including Medical/Dental/Vision)
• 401K Plan with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-owned and Operated
• Health and Wellness

Additional Parts Counter Sales Associate Benefits

• Incentive Program
• Uniforms provided

Parts Counter Sales Associate Position Purpose

Responsible for facilitating parts orders from internal and external customers by managing inbound and outbound communications with timely follow‑up, driving customer satisfaction, creating lifetime relationships, delivering consistent results, and being an indispensable resource.

Parts Counter Sales Associate Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Greets customers as they enter the branch
• Promptly answers incoming phone calls in a professional manner
• Processes parts orders from all methods of communication
• Maintains accurate records of customer transactions in the computer system
• Follows up on vendor back orders and processes vendor invoices promptly
• Follows up on vendor part returns to ensure credit is received
• Promotes continuous employee and customer satisfaction to achieve unparalleled customer service
• Maintains a good understanding of all product lines supported
• Reads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.
• Exhibits professional demeanor in dress, speech, and behavior
• Follows up with customers regarding order status and back‑order fulfillment.
• Maintains a clean and presentable workspace by keeping up with general housekeeping daily
• Provides occasional assistance with parts deliveries as needed, ensuring timely and accurate delivery
• Ensures consistent and reliable on-site attendance
• Performs other job‑related duties as assigned

Parts Counter Sales Associate Minimum Qualifications

• High School Diploma or Equivalent
• One (1) year of parts experience, preferably in the heavy equipment or related industry
• Must possess a valid driver's license and maintain an acceptable driving record
• Ability to speak, read, and write in English
• Excellent verbal and written communication skills
• Must possess basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems

Parts Counter Sales Associate Physical Requirements

• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Physical ability to stand and walk throughout the workday
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This position is considered a safety-sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.