Parts Counter Sales

Hendrick Automotive Group; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Lexus Charlotte is seeking a Parts Counterperson to assist customers at the counter, provide parts to the service department and body shop, and place special orders. The role requires reading manuals for part specs, offering pricing, and maintaining CSI to dealership standards.

Construction of daily duties includes handling customer inquiries, organizing the parts area, and ensuring accurate timekeeping. A valid driver's license and knowledge of automotive parts are essential.

Qualifications

• Working knowledge of automotive parts.
• Valid Driver's License.
• Intermediate skills in Microsoft Office products and the Parts portion of the Dealership Management System.

Responsibilities

• Assist customers in selecting and purchasing parts.
• Place special orders for parts.
• Read manuals to identify part specifications.
• Provide pricing and product information to customers.
• Dispense parts to service and body shop departments.
• Order out-of-stock parts as requested.
• Maintain CSI at dealership standards.
• Keep work area organized, clean and safe.
• Follow safeguards rules and regulations.
• Participate in required training.

Skills

Customer service

Sales support

Reading manuals

Education

High School Diploma

Tools

DMS

Microsoft Office

Job description

Hendrick Lexus Charlotte

Location: 6025 E. Independence Blvd, Charlotte, North Carolina 28212

Summary:

Responsible for selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

include the following:

• Assists customers in selecting and purchasing parts.
• Places special orders for parts.
• Reads appropriate manuals to ascertain type and specification of part.
• Provides pricing and product information to customers.
• Dispenses parts to the service department and body shop.
• Orders out-of-stock parts requested by customers.
• Assists in taking inventory.
• Meets departmental production and profitability goals.
• Maintains CSI at or above dealership standards.
• Answers telephone promptly and consistent with dealership guidelines.
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

High School Diploma

Field of Study/Work Experience:

Automotive

Desired Work Experience:

up to 3 years

Education/Experience:

Working knowledge of automotive parts.

Certificates and Licenses:

Valid Driver's License

Computer Skills:

Intermediate skills in Microsoft Office products. Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 30 pounds.

Environment Demands:

Duties are performed primarily at the parts counter and in the parts department. Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments. Employee continuously interacts with customers and parts and service department employees.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Have working knowledge of automotive parts.

Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity