Parts Counter Representative 2nd Shift(4-10s)

Rihm Kenworth- Sauk Centre; Sauk Centre (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a family-owned business that values effective service and growth. As a Parts Counter Representative, you will engage with customers over the counter and through various communication channels, providing them with industry-related parts and superior service. This role emphasizes teamwork and offers a supportive environment for personal and professional development. With a focus on customer satisfaction and a commitment to quality, you will play a key role in helping the company expand its reach while enjoying competitive pay and a comprehensive benefits package. If you have a strong work ethic and a passion for customer service, this position is perfect for you.

Benefits

Generous Personal Time Off Plan (PTO) + Holidays

Medical, Dental, Prescription & Vision Coverage

Health Savings Account (HSA) with Employer Contribution

Flexible Spending Account (FSA)

401(k) Savings Plan + Employer Match

Employer Paid Basic Term Life and AD&D Coverage

Employer Paid Long Term Disability Insurance

Company Paid Training

Employee Assistance Program

Company Discounts (ex. Verizon Employee Discount)

Qualifications

• 12+ months of truck parts experience is required.
• Excellent customer service and interpersonal skills are essential.

Responsibilities

• Assist customers in obtaining required parts in a friendly manner.
• Provide accurate price quotes and parts-related information.
• Maintain accurate records of all repair orders and invoices.

Skills

Customer Service

Interpersonal Skills

Basic Computer Skills

Multi-tasking

Education

High School diploma or GED

Job description

Company Introduction:

Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Parts Counter Representative with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.

Watch the video.

WHY RIHM?

BENEFITS WE OFFER:

• VERY COMPETETIVE PAY!
• Generous Personal Time Off Plan (PTO) + Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts (ex. Verizon Employee Discount)
• Red Wing Shoe Safety Footwear Program

Position Summary:

Sells industry related parts over the counter, phone, email or in person while providing superior customer service to all customers.

Essential Job Functions/Responsibilities:

• Assists internal and external customers in obtaining required parts in a friendly, professional manner.
• Providing accurate and timely price quotes and other parts-related information to customers.
• Makes outbound sales calls as required.
• Responsible for developing and growing accounts as assigned.
• Up-sells customers with related parts.
• Issues credit for returned goods.
• Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company.
• Pulls orders for customers and helps load parts into vehicles.
• Inventory responsibility to include cycle counts, out-of-stock notifications to management, out-of-stock materials locating and ordering when needed, assigned out-of-stock replenishments, back-ordered and will-call parts follow-up.
• Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts.
• Coordinates and processes orders for shipment, delivery or pick-up.
• Participates in all training programs that are made available and keeps current on new products and product updates.
• Reviews open-order reports and closes/voids invoices within 60 days.
• Stays connected to other employees and customers through the use of email, voicemail as well as other forms of communication.
• Inspects cores and processes monthly returns to vendors.
• Demonstrate competency in parts learning system through participation in the e-learning product knowledge modules from PACCAR, Cummins and other parts knowledge systems.
• Other duties to meet business needs.

Qualifications:

• 12 months plus truck parts experience

Key Attributes/Skills/Characteristics:

• Excellent customer service and interpersonal skills
• Basic computer skills
• Organized
• Effective at multi-tasking

Preferred Qualifications:

• High School diploma or GED
• Truck Dealership experience

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision and depth perception.
• The employee is regularly required to use arms, hands and fingers to grasp, type, pull and reach.
• The employee is frequently required to stand, walk, sit, talk, hear and may occasionally kneel or crouch.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organizational requirements as necessary.

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.