Parts Counter Representative

PacWest Machinery LLC; Kent (WA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

PacWest Machinery is seeking a Parts Counter Sales Representative to support its Kent, WA branch. The role focuses on parts sales, customer service, and coordination with the service department in a fast-paced environment for outdoor equipment.

You will assess customer needs, provide quotes, close sales, arrange delivery, and maintain accurate records. Strong organizational skills and computer literacy (Outlook, Excel) are essential; forklift experience is a plus.

Qualifications

• 5+ years of parts counter sales experience in construction equipment (preferred) or related industries.
• Strong organizational and customer service skills.
• Ability to communicate clearly with customers, suppliers and colleagues.

Responsibilities

• Parts sales and service to external customers and the company service department.
• Customer needs assessment, research, quoting, closing and arranging of delivery.
• Effective communication with customers and internal team members.
• Ability to multitask in a fast-paced environment.

Skills

Parts counter sales

Customer service

Multitasking

MS Outlook/Excel

Tools

Microsoft Outlook

Excel

Job description

PacWest Machinery is seeking a Parts Counter Sales Representative to support its construction equipment branch in Kent, Washington. PacWest Machinery provides a full line-up of heavy machinery covering general production, aggregate processing, road, and utility equipment from well-known companies including Volvo Construction, Metso Minerals, MASABA, McClosky, RD Olson, Tema, EIW, and others. The company delivers comprehensive sales, rental, leasing, parts and services in Washington, Oregon and Northern Idaho. We are a dynamic company offering a unique environment that fosters personal growth and that rewards both individual and team performance.

About the Role

The Parts Counter Sales Representative is responsible for parts sales and a high level of service to external customers and the company service department. Sales activity includes customer needs assessment, research, quoting, closing and arranging of delivery. The successful candidate must be personable, self-motivated and have above average organizational skills. Requires the ability to communicate effectively with both customers and internal team members by telephone, e-mail and in person. The successful candidate must possess the ability to multitask. Must be willing to work a full day that’s fast-paced and occasionally requires overtime.

Responsibilities

• Parts sales and service to external customers and the company service department.
• Customer needs assessment, research, quoting, closing and arranging of delivery.
• Effective communication with customers and internal team members.
• Ability to multitask in a fast-paced environment.

Qualifications

• 5+ years of parts counter sales experience in construction equipment (preferred), transportation, agriculture or automotive industries.
• Strong organizational and customer service skills.
• Ability to communicate clearly with customers, suppliers and colleagues.
• Good computer skills and basic familiarity with Microsoft Outlook, Excel and various search engines.
• Experience with company and supplier systems.
• Must be a team player with a calm demeanor and customer service focus.
• Ability to multi-task and work quickly and accurately.
• Forklift experience is desired, or have a willingness to train.
• Able to occasionally climb, balance and lift or move up to 50 pounds.
• Must possess a valid driver’s license and a clean driving record.
• Outstanding qualifications in certain categories may help to offset a lack of experience in other areas.

Required Skills

• Strong organizational and customer service skills.
• Ability to multitask.

Preferred Skills

• Experience in construction equipment parts sales.

Pay: $28.00 - $33.00 per hour

Benefits: Medical, Dental, Vision, and Prescription Insurance; Flexible Spending Account/FSA (Health & Dependent Care); 401k/Roth Retirement Savings Plan with Company Match; Paid Time Off (Vacation, Sick, Holiday, Bereavement); Wellness Program; Gym Discount Program; Health & Wellness Discount Program; Employee Assistance Program; Virtual Medicine for Urgent Care, Behavioral Health, and Joint & Musculoskeletal Care; Company Paid Life Insurance & Disability Benefits; Additional Supplemental Insurance (Accident, Cancer, Critical Illness, Disability, Term Life); Paid Employee Development and Training

Equal Opportunity Statement

PacWest Machinery is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status.