Parts Counter Representative

Ballardtrucks; Johnston (RI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the commercial truck sector is seeking a Parts Counter Representative to join its dedicated team. This role involves assisting customers in selecting the right parts, providing exceptional service, and managing orders efficiently. With over 100 years of experience, the company prides itself on customer satisfaction and offers a supportive work environment. If you are passionate about service and enjoy working in a team-oriented setting, this opportunity is perfect for you. Join a company that values its employees and offers a variety of benefits to ensure your well-being.

Benefits

Health Insurance

Dental Insurance

401(k)

Flexible Spending Account

Short Term Disability

Long Term Disability

Life Insurance

Paid Time Off

10 Paid Holidays

Company Paid Uniforms

Qualifications

• Prior experience in a parts counter or customer service role is essential.
• Basic computer skills and ability to work well with the public are required.

Responsibilities

• Assist customers in selecting parts and provide price quotes.
• Pull parts from stock and submit emergency orders as needed.
• Work efficiently with customers both in person and on the phone.

Skills

Customer Service

Computer Skills

Communication Skills

Teamwork

Ability to Lift 50lbs

Education

High School Diploma

Job description

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.

Ballard Truck Center in Johnston, RI is currently hiring for Parts Counter Representative [1022R].

Responsibilities and Duties

Parts Counter Representative Responsibilities Include:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer phone calls in a timely manner, providing price quotes and other information.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Notify customer regarding ordered parts, promptly restock returns, and cores.
• Be friendly, professional, and efficient when working with all customers, both on the phone and in person.

Qualifications and Skills

Parts Counter Representative Job Requirements:

• Must have prior, relevant experience.
• Ability to read and comprehend instructions and information.
• Must have at least basic computer skills.
• Professional, personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Ability to work both individually and as a team.
• Must be able to lift 50lbs or more.
• Will be required to wear a dealership provided uniform.

Benefits include:

• Health insurance.
• Dental insurance.
• 401(k).
• Flexible spending account.
• Short term disability.
• Long term disability.
• Life insurance.
• Paid time off.
• 10 paid holidays a calendar year.
• Company paid uniforms.