Parts Counter Representative

pagjobs; Indianapolis (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with company match

Career growth opportunities

Job summary

Penske Honda is seeking an experienced Parts Counter Representative to support retail and wholesale customers and service technicians by delivering parts promptly and accurately. You will help ensure customer satisfaction and smooth dealership operations on a fast-paced team.

The role requires commitment to world-class service, strong communication, and attention to detail. Training and advancement opportunities are provided within a values-driven environment.

Qualifications

• High school diploma or equivalent with one year related experience.
• Associate's degree or higher preferred with two years related experience.
• Valid Driver's License and certifications (ASE/i-Car) preferred but not required.

Responsibilities

• Assist customers with parts requests and order fulfillment.
• Support service technicians by ensuring parts availability.
• Maintain accurate records and ensure timely delivery of parts.

Skills

Customer service

Communication

Team player

Organizational skills

Work ethic

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Penske Honda, a Penske Automotive Group dealership, is looking for an experienced Parts Counter Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

As a Parts Counter Representative, you'll support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts--contributing to customer satisfaction and smooth operations.

WHAT WE ARE LOOKING FOR

• Availability to work a fixed schedule of Monday through Wednesday, 7:30 AM--7:00 PM, and Saturdays, 8:00 AM--3:00 PM.
• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude
• Excellent communication, interpersonal, and organizational skills
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Support both customers and service technicians by ensuring required parts are available when needed, and that every interaction reflects world-class service
• Excellence: Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and technician satisfaction while ensuring profitability.
• Authenticity: Provide knowledgeable assistance regarding parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Excellent customer service skills
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including, but not limited to, hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know
• Ability to ensure use of proper safety equipment
• Computer proficiency
• Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time.
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)

Required Education and Experience

High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

ASE Certification preferred but not required
i-Car Certification preferred but not required
Specific manufacturer's certification preferred but not required
Valid Driver's License