Parts Counter Representative

Tracey Road Equipment, Inc.; Erie (Erie County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company in the construction equipment industry as a Parts Counter Sales Representative in Erie, PA. This full-time role involves assisting customers with their parts needs, both in-person and over the phone, while maintaining a professional demeanor. You will be part of a dedicated team that values quality and exceptional customer service. With competitive pay and a robust benefits package, including health insurance and a 401(k) plan with matching, this position offers a great opportunity for personal and professional growth. If you have a passion for customer service and a knack for parts knowledge, this is the perfect role for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k) Plan with Company Matching

Qualifications

• Previous experience in parts and customer service is ideal.
• Ability to handle multiple customers effectively.

Responsibilities

• Assist customers in selecting parts and answering inquiries.
• Maintain customer goodwill and process orders efficiently.

Skills

Customer Service

Parts Knowledge

Professional Appearance

Public Interaction

Job description

Parts Counter Sales Representative in Erie, PA

Location: Erie, PA
Salary: $20-$23 per hour
Job Type: Full-time

Tracey Road Equipment, Inc. is seeking to hire full-time Parts Counter Representative for the Erie, PA area. The Parts Counter Representative sells retail heavy truck and construction equipment parts over the counter as well as on the phone.

Key Responsibilities:

• Assist walk-in and phone-in customers in selecting required parts, offer specials, and ensure that the customer is exposed to the full product line.
• Maintain customer goodwill by greeting and acknowledging all customers, answer customer inquiries.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Be friendly professional and efficient when working with all customers, both on the phone and in person.
• Present the customer with the proper copy of invoices.
• Keep current on new products and product updates.
• Participate in all training programs that are made available.

Skills:

• Previous parts and customer service experience would be ideal.
• One year of experience in an equipment and / or truck parts department would be ideal.
• Professional personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.

We Offer:

• Competitive pay and a robust benefits package including health, dental, vision, and life insurance.
• Paid time off for vacations, sick leave, and holidays, including your birthday.
• A 401(k) plan with company matching and quick vesting.

Why Tracey Road Equipment?

Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service. We operate multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.

Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.