Parts Counter Person

Tractorsusa; Kings Mountain (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Specialist to enhance customer satisfaction through exceptional service. In this role, you will greet customers, assist in identifying required items, and manage inventory effectively. Your ability to maintain accurate records and ensure timely delivery of parts will be crucial in supporting both technicians and customers. If you thrive in a fast-paced environment and enjoy providing excellent service, this opportunity is perfect for you. Join a team that values your contributions and offers a chance to grow in the automotive parts industry.

Qualifications

• Strong customer service skills and ability to handle inquiries professionally.
• Experience with inventory management and sales processes.

Responsibilities

• Greet customers and assist them in identifying needed items.
• Maintain accurate inventory records and assist with stock orders.
• Ensure timely delivery of parts to customers and technicians.

Skills

Customer Service

Inventory Management

Sales Skills

Communication Skills

Education

High School Diploma

Tools

Parts Catalogs

Inventory Control System

Job description

PLEASE APPLY ONLINE THROUGH INDEED BY CLICKING HERE

Responsibilities:

• Greeting customers promptly and courteously.
• Answering the telephone promptly and courteously without leaving customers on hold.
• Properly identifying needed items using parts catalogs.
• Keeping customer addresses, phone numbers, etc., up to date in the computer.
• Attempting sales of additional needed or related parts or accessories.
• Locating and obtaining merchandise if it is a stocked item.
• Filling customer’s wants for out-of-stock or non-stocked merchandise.
• Ensuring that the technician or customer receives the proper part on time as promised – calling customers for parts pick-up and delivering parts if necessary.
• Looking up current prices by part number.
• Completing required documents before disbursing parts.
• Entering all necessary information in inventory control system records.
• Running credit card authorizations.
• Contributing information for stock orders.
• Returning all unsold merchandise to stock.
• Checking in parts as received and matching the packing list to parts order.
• Putting away received parts in proper bins and locations.
• Noting discrepancies between inventory records and shelf quantities.
• Contributing to planning the reduction of slow-moving or obsolete parts.

Monday – Friday schedule as well as EVERY OTHER SATURDAY at select times of year is also required.