Parts Counter Lead

TEC Equipment; Dixon (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Parts Counter Sales Lead to enhance customer relationships and drive sales in their Parts Department. In this pivotal role, you'll engage with customers, assist them in selecting the right parts, and ensure a seamless experience across departments. Your expertise in customer service and parts knowledge will be crucial in fostering strong connections and meeting customer needs. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and sales success. Join a company that values its employees and provides a comprehensive benefits package to support your well-being.

Benefits

Comprehensive medical plan options

Dental plans

Vision care

401(k) retirement savings plan

Life and disability insurance

Employee Assistance Program (EAP)

Education assistance

Paid holidays and vacation accrual

Qualifications

• Prior customer service experience is essential for this role.
• Experience in truck/automotive parts department is required.

Responsibilities

• Assist customers in selecting parts and suggesting add-ons.
• Safely pull purchased parts from stock in a timely manner.
• Answer phone calls and provide price quotes.

Skills

Customer Service

Sales Experience

Parts Knowledge

Communication Skills

Education

High School Diploma

Job description

About Us

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

Overview

Our Parts Department has an opportunity for a Parts Counter Sales Lead to join our team. In this position, you will sell parts to all available customers, find new opportunities for sales by seeking to understand each customer’s challenges and needs, and create valued customer relationships. Sales are completed over the counter, through the shop (Service Department), or on the phone. Creating valued customer relationships is dependent on embodying TEC Equipment’s value proposition throughout all customer interactions. Your top priority will be to create a seamless experience for our customers between the Warehouse, Parts Department, and Service Department.

Responsibilities

• Assist walk-in customers in selecting required parts & suggesting companion parts/add-ons and offer specials to ensure customer is exposed to the full product line
• Safely pull purchased parts from stock in a timely and accurate manner
• Determine availability of parts that are not in stock, submit an emergency order if needed by customer
• Answer phone calls before three rings & provide price quotes and other requested or applicable information as well as looking for opportunities to learn more about the customer
• Notify Shop Foreman and customer immediately when ordered parts arrive; keep supervisor updated on any delays so customer is aware of the estimated arrival time
• Set up orders for daily shipment, delivery, and/or pick-up
• Assist Outside Parts Sales People with their orders; assist Service Technicians in selecting parts needed for repairs in process and ensure that Technicians submit a Parts Requisition before charging out the parts; file requisition copy with repair order; and open a repair order envelope for all new repair orders
• Verify “will call” and “back order” files weekly and return to vendors or restock items as directed
• Anticipate customer needs and help Parts Manager proactively introduce all customers to other department managers and other services that are available

Qualifications

• Prior customer service experience
• At least 1 year experience in truck/automotive parts department
• 1 year sales experience preferred
• Ability to maintain predictable and reliable attendance and work in a safe and alert manner
• Valid driver's license and able to meet insurance requirements

Compensation

The base pay range for this position is $23.49 to $29.36.

Benefits

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

Statements

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.