Parts Counter & Delivery Driver

Ascendance-Truck-Centers; Davenport (IA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings Account (HSA)

401(k) with Company Match

Paid Time Off

Paid Holidays

Paid Parental Leave

Job summary

Ascendance Truck Centers in Davenport, IA, is seeking a Parts Counter Sales Representative/Delivery Driver to support parts sales, manage inventory, and ensure timely deliveries. You will assist customers, provide pricing information, and coordinate with service technicians and vendors.

The role requires strong customer service, accuracy, and teamwork. A valid driver’s license and basic computer proficiency are needed, with opportunities for training, benefits, and long-term career growth.

Qualifications

• High school diploma or GED required.
• 2+ years in parts sales, inventory management, or related field preferred.
• Valid driver’s license with insurable driving record.
• Ability to read safety procedures and business documents.
• Strong customer service and organizational skills.

Responsibilities

• Assist customers in selecting and purchasing parts in a friendly, professional manner.
• Answer calls with pricing, availability, and product information.
• Process orders for pickup, service needs, and deliveries; coordinate with drivers and technicians.
• Handle payments, credits, and ensure complete sales documentation.
• Follow up on backorders and communicate status to customers and internal teams.
• Maintain accurate records of repair orders, invoices, and inventory transactions.
• Assist with inventory replenishment and housekeeping of workspaces.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Safety awareness

Education

High school diploma or GED

Tools

Inventory management systems

Dealership management systems

Job description

Overview

Ascendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a strong culture, comprehensive benefits, and opportunities for long-term career growth. We are committed to helping employees develop professionally while delivering exceptional service to our customers.

The Parts Counter Sales Representative/Delivery Driver is responsible for supporting parts sales operations while ensuring timely and accurate delivery and pickup of parts and equipment. This position serves as a key link between customers, service technicians, vendors, and the parts department by providing exceptional customer service, managing inventory transactions, processing orders, and coordinating deliveries.

What We Offer

• Great Culture & Team Environment
• Long-Term Career Advancement Opportunities
• Paid Training
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Health Reimbursement Account (HRA)
• Company-Paid Life, Accident, and Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Paid Parental Leave

Essential Duties and Responsibilities

Parts Counter Sales Representative:

• Assist retail, wholesale, and internal customers in selecting and purchasing parts in a friendly, professional, and efficient manner.
• Answer incoming phone calls and provide parts pricing, availability, and product information.
• Promote companion products and applicable specials to maximize customer satisfaction and sales opportunities.
• Pull, fill, and process parts orders for customer pickup, service department needs, and deliveries.
• Receive payments, obtain credit authorizations, and ensure all sales documentation is complete and accurate.
• Process returns and credits according to company procedures.
• Follow up on backorders and special-order parts and communicate status updates to customers and internal departments.
• Maintain accurate records of repair orders, invoices, special orders, and inventory transactions.
• Assist with inventory replenishment, stocking, and inventory control activities.
• Support outside sales representatives with order fulfillment and customer requests.

Parts Delivery Driver:

• Deliver parts and equipment to customers, vendors, satellite locations, and wholesale accounts.
• Pick up parts and supplies from vendors and suppliers as needed.
• Verify deliveries against invoices and collect payments when required.
• Maintain accurate delivery and pickup logs, including recipient signatures.
• Coordinate delivery schedules with the Parts Manager and shipping/receiving personnel.
• Load and unload delivery vehicles safely and efficiently.
• Assist with receiving stock orders and expediting incoming inventory.
• Ensure timely distribution of parts to service technicians and customers.

Inventory & Department Support

• Receive, stock, label, and organize incoming inventory.
• Notify management of out-of-stock items, critical inventory shortages, and urgent customer requirements.
• Assist in maintaining inventory accuracy and lost-sales tracking initiatives.
• Keep parts counters, stockroom areas, delivery vehicles, and workspaces clean, organized, and professional.
• Participate in training programs and stay current on product updates and industry knowledge.
• Maintain a professional appearance and represent the dealership positively at all times.

Required Qualifications

• High school diploma or GED required.
• Two or more years of experience in parts sales, inventory management, delivery operations, or a related field preferred.
• Valid driver's license with an insurable driving record required.
• Ability to read and interpret safety procedures, operating instructions, and business documents.
• Strong customer service, communication, and organizational skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Basic mathematical skills, including the ability to calculate quantities, percentages, and pricing.
• Ability to solve practical problems and make sound decisions using established procedures.
• Basic computer proficiency and experience with inventory or dealership management systems preferred.

Preferred Qualifications

• Automotive Service Excellence (ASE) Certification.
• Medium/Heavy Truck Parts Specialist Certification.
• Previous experience in heavy-duty truck, automotive, construction equipment, or related parts operations.

Physical Requirements

• Ability to regularly stand, walk, bend, reach, and lift parts and materials.
• Ability to safely operate delivery vehicles and warehouse equipment.
• Ability to lift up to 50 pounds regularly and heavier items with assistance or proper equipment.
• Ability to work both indoors and outdoors in varying weather conditions.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify duties and requirements as business needs change.