Parts Counter Associate II - Nalley Volkswagen

Asbury Automotive Group; Alpharetta (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Health insurance

401k with company match

Employee discounts

Job summary

Asbury Automotive Group is seeking a Parts Counter Associate to help customers select parts, provide pricing and information, and process over-the-counter, shop, and phone orders. The role involves pulling stock, coordinating with the shop, and maintaining accurate paperwork.

The ideal candidate will have strong customer service skills, multitasking ability, and a background in automotive parts. A valid driver\'s license and basic computer skills are required; bilingual capability is a plus.

Qualifications

• Assist retail and shop customers in selecting parts.
• Explain companion parts and upsell full product line.
• Pull and fill stock orders.
• Process payments and handle credit.
• Must be 18+ years old and have a valid driver\'s license.
• Pass pre-employment screening.

Responsibilities

• Sell parts over the counter, in the shop, and by phone.
• Verify parts against shop estimates for accuracy.
• Notify parts manager of out-of-stock parts or needed materials.
• Pull orders and ensure parts are tagged with customer names and job numbers.
• Assist outside sales representatives with their orders.
• Maintain prompt, accurate paperwork and update back-order files.

Skills

Customer service

Multitasking

Communication skills

Computer skills

CDK proficiency

Phone etiquette

Education

Degree in automotive technology or military equivalent

Tools

MS Outlook

CDK software

Job description

The Parts Counter Associate is responsible to sell parts to all customers, over the counter, through the shop, or on the phone.

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
• Pull and fill orders from stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Notify all necessary parties when special ordered parts have been received
• Pull orders and ensure sure all parts are tagged with customer names and job number
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging
• Follow up on back-ordered parts and replenishes assigned inventory daily
• Maintain a prompt, efficient and timely flow of paperwork
• Makes sure all internal requests for parts are billed on service repair order
• Verifiy will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Receive payment from retail customers or obtain credit authorization
• Assist outside sales representatives with their orders
• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast paced environment
• Strong computer & phone skills is required (Internet, MS Outlook)
• Proficient in CDK is a plus!
• Degree in automotive technology or military equivalent experience
• Bi-lingual is always a plus!
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screen (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDSERVICEPCH