Parts Counter Associate II - Audi North Atlanta

Asbury; Roswell (GA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Health insurance

401k with company match

Employee discounts on parts

Scholarship awards

Volunteer hours

Employee referral program

Résumé du poste

Asbury in Roswell, GA is seeking a Parts Counter Associate to assist customers over the counter, by phone, or through the shop, selling parts and providing information.

You will help customers select required parts, discuss companion part requirements, process orders, and maintain accurate paperwork and inventory while delivering friendly, professional service.

Qualifications

• Experience in automotive parts or service environment preferred.
• CDK proficiency and point-of-sale experience desirable.
• Valid driver’s license and ability to pass background check.

Responsabilités

• Sell parts over the counter, through the shop, or by phone.
• Assist all customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements and exposure to full product line.
• Answer incoming calls and provide price quotes and information as needed.
• Review shop estimates to ensure correct parts and pricing.
• Pull and fill orders from stock; notify parts manager of out-of-stock items.
• Manage back-ordered parts and replenish inventory daily.
• Ensure all parts are tagged with customer names and job numbers.
• Process payments or obtain credit authorization from retail customers.
• Assist outside sales representatives with their orders.
• Maintain prompt, efficient paperwork flow; verify will-call and back-order files weekly.

Connaissances

Customer service

Multi-tasking

Strong communication

Computer skills

Phone skills

CDK

Bilingual

Valid driver’s license

Attention to detail

Professional image

Formation

Automotive technology degree or military equivalent

Outils

CDK

Description du poste

The Parts Counter Associate is responsible to sell parts to all customers, over the counter, through the shop, or on the phone.

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
• Pull and fill orders from stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Notify all necessary parties when special ordered parts have been received
• Pull orders and ensure sure all parts are tagged with customer names and job number
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging
• Follow up on back-ordered parts and replenishes assigned inventory daily
• Maintain a prompt, efficient and timely flow of paperwork
• Makes sure all internal requests for parts are billed on service repair order
• Verifiy will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Receive payment from retail customers or obtain credit authorization
• Assist outside sales representatives with their orders
• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast paced environment
• Strong computer & phone skills is required (Internet, MS Outlook)
• Proficient in CDK is a plus!
• Degree in automotive technology or military equivalent experience
• Bi-lingual is always a plus!
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screen (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDSERVICEPCH