Parts Counter Associate – Growth, 401K & PTO

BILLION HAWKEYE INC; Iowa City (IA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision

401K with company match

HSA & FSA

PTO

Employee Assistance Program

Paid holidays

Employee pricing on vehicle purchases

Opportunities for advancement

Job summary

Billion Automotive in Iowa City, IA is seeking a Parts Counter Associate to assist customers in selecting parts, provide price quotes, and support body shop needs. You will stock, pull, and deliver parts while maintaining accurate records and ensuring pricing aligns with estimates.

Ideal candidates bring customer service experience, knowledge of automotive systems, and the ability to work independently in a fast-paced environment.

Qualifications

• Must have a valid driver's license and an acceptable driving record.
• Customer service experience required, not necessarily auto parts-specific.
• Demonstrate a positive and helpful attitude while helping customers.
• Working knowledge of automotive systems, parts sales, and needs of repair professionals.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Assist customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Inform customers of companion part requirements and specials and expose them to the full product line.
• Answer phone calls, providing price quotes and other information.
• Review body shop estimates to ensure correct parts and pricing match the estimate.
• Provide high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials needing attention.
• Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
• Notify service advisor and customer when special-ordered parts have been received.
• Notify the body shop when all parts have arrived and delivery timelines.
• Pull orders for delivery to body shop, ensuring correct tagging with customer names and job numbers.
• Follow up on back-ordered parts.
• Replenish assigned inventory daily.
• Keep orderly records of repair orders, invoices, insurance estimates and special-order parts.
• Set up orders for daily shipment, delivery or pick-up.
• Participate with the parts manager in maintaining a lost sales tracking program.
• Other tasks as assigned.

Skills

Driver's license

Customer service

Positive attitude

Automotive knowledge

Parts sales

Independent & team

Job description

Billion Automotive in Iowa City, IA is seeking a Parts Counter Associate to assist customers in selecting parts, provide price quotes, and support body shop needs. You will stock, pull, and deliver parts while maintaining accurate records and ensuring pricing aligns with estimates.

Ideal candidates bring customer service experience, knowledge of automotive systems, and the ability to work independently in a fast-paced environment.