Parts Counter Associate - Coggin Toyota at the Avenues

Lhmauto; Jacksonville (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Parts Counter Associate to enhance customer experiences in the automotive sector. In this dynamic role, you will sell parts, assist customers with inquiries, and ensure timely order fulfillment. The company values innovation and teamwork, fostering an inclusive environment where employees can thrive. With a commitment to professional growth, this position offers opportunities for continuous training and career development. If you are passionate about customer service and the automotive industry, this role is your chance to make a significant impact.

Benefits

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Medical insurance

401k with company match

Employee discounts

Student loan relief resources

Paid volunteer hours

Qualifications

• Strong communication and customer service skills are essential.
• Degree in automotive technology or equivalent military experience required.

Responsibilities

• Sell parts to customers over the counter, through the shop, or on the phone.
• Assist customers in selecting required parts in a friendly manner.
• Maintain efficient paperwork flow and manage inventory.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Computer Skills

Bilingual

Education

Degree in Automotive Technology

Military Equivalent Experience

Tools

CDK

MS Outlook

Job description

Parts Counter Associate - Coggin Toyota at the Avenues

Jacksonville, FL, USA Req #6822

About Asbury

Coggin is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Parts Counter Associate, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. Does this sound like you? Apply now!

The Parts Counter Associate is responsible for selling parts to all customers, over the counter, through the shop, or on the phone.

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Review body shop estimates to ensure the parts ordered are correct and all pricing is in line with the estimate when applicable.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notify all necessary parties when special ordered parts have been received.
• Pull orders and ensure all parts are tagged with customer names and job number.
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure all internal requests for parts are billed on service repair orders.
• Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.
• Excellent communication and customer service skills, and able to maintain a professional image and demeanor.
• Ability to multi-task in a fast-paced environment.
• Strong computer & phone skills are required (Internet, MS Outlook).
• Proficient in CDK is a plus!
• Degree in automotive technology or military equivalent experience.
• Bi-lingual is always a plus!
• Must be at least eighteen years of age.
• Must have a valid Driver’s License.
• Must be able to pass pre-employment screening (background and drug test).

Company Benefits:

Pay and Recognition:

• Weekly pay.
• Paid holidays & paid time off.
• Deferred Holiday Pay Match.
• Paid training.
• Stock Awards (select management and front-line team members eligible).

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans.
• Up to 12 weeks paid pregnancy leave (disability leave).
• Health savings.
• Flex spending accounts (tax-free).
• Short-term and Long-term disability plans.
• Life Insurance (Whole Life and Term).
• 401k with company match.

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.

Professional growth and development opportunities Additional advantages:

• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Opportunities to join our community service initiatives, which includes paid volunteer hours.
• Aggressive Employee referral program with bonus opportunities.

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.