Parts Counter Associate

Alta Equipment Company; Waukegan (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with match

10 Paid holidays

Job summary

Alta Equipment Group is hiring a full-time Parts Counter Associate at our Waukegan, IL location. You will handle parts sales, inventory control and customer service for a range of vendor lines, ensuring accurate part identification and timely order fulfillment.

The role requires strong organizational skills, the ability to work with minimal supervision, and a customer-focused attitude. Competitive benefits and a clear career path are offered as part of our large equipment network.

Responsibilities

• Greet and assist parts customers in person and by phone to complete parts sales with confidence
• Record and stock incoming parts, units, components and assemblies
• Maintain parts records, literature, catalogs, and price sheets
• Assist customers to identify correct part numbers and complete orders
• Maintain proficiency in parts department operations to ensure customer satisfaction
• Analyze stock levels and prepare reorder forms
• Collaborate with other departments to source parts information
• Keep the parts department clean, organized and compliant with safety standards
• Participate in training and meetings to improve knowledge
• Handle customer complaints professionally and escalate as needed
• Ensure promised deliveries are met or communicate delays
• Assist sales, rental, and service with locating parts for equipment
• Process inbound/outbound orders and pack parts for shipment
• Update showroom pricing and stock levels of parts and accessories
• Perform other duties as assigned by parts manager

Job description

Burris Equipment, as part of Alta Equipment Company, delivers exceptional service, knowledge and support. We offer the top brands in construction and turf equipment including: CASE, VENTRAC, WACKER NEUSON, STIHL, and JACOBSEN.

Contact Burris Equipment at one of three Illinois locations: Waukegan, Ingleside & Joliet. With our large selection of new equipment, used equipment, rental, parts, and services, we are your complete one-stop shop.

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• 10 Paid holidays

Our construction equipment group is seeking a full-time Parts Counter Associate for our Waukegan, IL branch. The pay rate for this role is $20-25/hr based on candidate experience.

Basic Function

The Parts Counter Associate is responsible for the efficient handling and control of the parts business through proper inventory, record keeping, delivery and reporting as well as other duties as specified by the parts manager.

Responsibilities

• 1. Greets and assists all parts customers via telephone and in person to complete the sales of parts for all vendor lines available with confidence and complete customer satisfaction.
• 2. Record and places in inventory all incoming parts, units, components and assemblies.
• 3. Maintains parts records, literature, brochures, lists, catalogs, bin tickets, and price sheets as appropriate and as directed.
• 4. Tactfully helps customers solve problems; identifies proper parts numbers; completes order forms and recommends and sells related items as a service and as requested by customers.
• 5. Maintains a high degree of proficiency with regard to the parts business and functions performed in order to instill customer confidence, assurance, and satisfaction with parts services.
• 6. Analyzes stocks, estimates usage and prepares order forms as directed.
• 7. Works with other department personnel in order to assist them with parts information as required.
• 8. Sees that the parts department is maintained in a clean, orderly manner and that the best interest of the company as to safety and security are maintained; reports deficiencies noted.
• 9. Takes advantage of every opportunity made available to him to increase his knowledge through attendance at meetings, seminars and schools.
• 10. Diplomatically handles customers' complaints in a friendly, pleasing and personal manner reports any condition which may need further company attention.
• 11. Sees that promises are maintained and that deliveries are made on schedule, advises customers of any known delays.
• 12. Assist sales, rental, and service departments with looking up and securing the correct parts needed for customer and company owned equipment and property.
• 13. Processes inbound and outbound parts orders to efficiently fulfill all orders. Picks and packs parts orders for shipment via best alternative.
• 14. Updates showrooms pricing and stocking levels on all parts and accessory items.
• 15. Performs other duties as assigned by parts manager.

Specifications

• Must be able to lift 90 lbs., 50% of the time in order to unload parts, etc.
• Must be knowledgeable about operation of a basic personal computer or capable of learning during the probation period.
• Must be able to complete all job assignments in a reasonable and responsible manner.

Distributor Relationships

• Cooperates with other company personnel in a parts capacity.
• Advises superiors of all changes in the department which can affect company success.
• Accountable to the parts manager for proper interpretation of duties & responsibilities.

Method of Measurement

• The satisfaction expressed by customers concerning the employee's assistance and professionalism.
• New business developed as a result of the employee's performance.
• The satisfaction of management and other members of the company concerning the positive performance and accountability.

About Alta

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

What We Look For

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!