Parts Counter Associate

Barton Ford; Suffolk (VA); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in automotive services is seeking a dedicated Parts Counter Person to enhance customer satisfaction and streamline operations. This role involves assisting customers with parts purchases, managing inventory, and collaborating with service technicians to ensure timely parts distribution. The ideal candidate will possess strong organizational and customer service skills, along with a basic understanding of automotive systems. Join a family-owned dealership that values integrity and teamwork, and make a significant impact in a supportive environment. If you have a passion for automotive parts and enjoy working with people, this opportunity is perfect for you.

Benefits

401(k) with matching

Dental insurance

Health insurance

Vision insurance

Employee assistance program

Flexible spending account

Life insurance

Paid time off

Professional development assistance

Bonus opportunities

Qualifications

• 3+ years in automotive parts counter position preferred.
• Strong interpersonal skills to assist customers effectively.

Responsibilities

• Assist customers in identifying and purchasing parts.
• Maintain organized inventory and assist with stock management.

Skills

Customer Service Skills

Organizational Skills

Automotive Knowledge

Technical Proficiency

Multitasking Ability

Teamwork and Communication

Bilingual

Education

High school diploma or equivalent

Automotive-related coursework or certification

Tools

Point-of-sale systems

Inventory management software

Reynolds and Reynolds software

Job description

Job Title: Parts Counter Person Location: Barton Ford, Suffolk, VA

Company Overview:

Since 1991, Barton Ford has proudly served Suffolk, Smithfield, Chesapeake, Franklin, Gates County, and the greater Hampton Roads area. As a family-owned and managed dealership, we are committed to conducting business with integrity and honesty. Our highly tenured staff reflects our dedication to treating employees and customers with respect and care. We are currently seeking an experienced Parts Counter Person to join the team.

Key Responsibilities:

• Assist customers in identifying and purchasing the correct parts and accessories.
• Process orders and handle returns efficiently.
• Maintain organized inventory and assist with stock management.
• Provide technical support and advice regarding parts compatibility.
• Collaborate with service technicians to fulfill parts requests.
• Manage requests and distribution of parts to internal, retail, and wholesale customers.
• Ensure timely ordering and stocking of parts in collaboration with the Parts Manager.
• Handle customer complaints courteously and professionally.
• Keep up to date on manufacturer warranty policies and return procedures.
• Implement and comply with safety regulations.
• Accurately price parts and accessories using the correct pricing sources.

Qualifications:

• Experience: 3+ years in an automotive parts counter position preferred; 1 year required. Previous experience in automotive retail or dealership environments is a plus.
• Education: High school diploma or equivalent required; automotive-related coursework or certification is a plus.
• Automotive Knowledge: Basic understanding of automotive systems and parts; familiarity with Ford parts preferred.
• Customer Service Skills: Strong interpersonal skills to effectively assist customers and resolve issues.
• Organizational Skills: Ability to manage inventory, maintain accurate records, and process orders efficiently.
• Multitasking Ability: Capable of handling multiple customers and tasks under pressure.
• Technical Proficiency: Experience with point-of-sale systems and inventory management software; familiarity with Reynolds and Reynolds software is a plus.
• Teamwork and Communication: Strong collaboration skills to work effectively with other departments.
• Bilingual: Being bilingual is a plus but not required.
• Physical Requirements: Ability to lift and move heavy parts without assistance. (up to 50 lbs.).
• License/Certification: Valid driver's license and clean driving record required.

Additional Considerations:

• Availability to work flexible hours, including Saturdays as needed.
• Willingness to submit to a pre-employment drug screen and background check.

Compensation and Benefits:

• Pay: Depending on experience.
• Benefits Include:
  • 401(k) with matching
  • Dental, health, and vision insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Bonus opportunities

Schedule:

• Full-time, Monday to Friday, with Saturdays as needed.

If you are a person of integrity and character, with the necessary background and experience, we encourage you to apply for and become a valued member of the Barton Ford team.