Parts Counter

Gerald Kia of Naperville; Naperville (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance with HSA

Dental Insurance

Vision Insurance

Life Insurance

Paid maternity leave

Paid vacation after 1 year

401k with employer match

Ancillary products

Job summary

Gerald Kia of Naperville is seeking an Automotive Parts Counterperson to assist retail customers, shop technicians, and phone inquiries with basic parts needs while learning dealership cataloging and inventory systems. The role supports daily stock receiving, warehouse organization, and essential customer service operations.

Work schedule is Monday to Friday, 8:00am to 5:00pm with a lunch break from 12:00pm to 1:00pm.

Qualifications

• Basic automotive knowledge of vehicle components and terminology.
• Prior experience in aftermarket or dealership auto parts is required.
• Ability to read, write, and comprehend English; Spanish a plus.

Responsibilities

• Assist customers and technicians with routine parts inquiries in a friendly, professional manner.
• Provide basic price quotes and stock information by phone under guidance.
• Replenish inventory stock daily and keep shelves organized.
• Notify manager of out-of-stock items and assist with sourcing.
• Process billing and service orders for parts, and relay notices of received special-ordered parts.
• Maintain clean counter and workstations; participate in training programs.

Skills

Basic automotive knowledge

Dealership auto parts experience

English literacy

Job description

Automotive Parts Counterperson

Job Description

The Parts Counterperson assists retail customers, shop technicians, and phone inquiries with basic automotive parts needs while learning dealership cataloging and inventory systems. Working under the guidance of experienced counter personnel and the Parts Manager, this role supports daily stock receiving, warehouse organization, and essential customer service operations.

Schedule

• Monday - Friday 8:00am - 5:00pm
• Lunch 12:00pm - 1:00pm

Customer & Counter Assistance

• Assist retail customers and shop technicians with routine parts inquiries in a friendly, professional, and efficient manner.
• Answer incoming phone calls to provide basic price quotes, stock availability, and general product information under senior staff guidance.
• Learn and apply related part recommendations to assist customers with complete repair solutions.

Inventory & Warehouse Support

• Replenish assigned inventory stock daily and keep warehouse shelves clean and organized.
• Notify the Parts Manager of out-of-stock items, low stock levels, or depleted shop supplies.
• Assist senior counter staff in locating parts from outside sources or placing emergency orders when needed.

Operational & Administrative Duties

• Assist with billing internal parts requests onto service repair orders as directed.
• Notify service advisors and customers when special-ordered parts have been received.
• Receive payments from retail customers or ensure charge account sales tickets are properly signed.
• Assist with processing returned parts for credit verification.

Workplace Maintenance & Professional Growth

• Keep front and rear counter areas clean, orderly, and professional.
• Clean and maintain computer terminals, printers, and workstation areas daily.
• Actively participate in available dealership and manufacturer training programs to gain product knowledge and career advancement.

Qualifications & Requirements

• Basic automotive knowledge of vehicle components and terminology.
• Prior experience in aftermarket or dealership auto parts is required, Kia or Hyundai experience is a plus.
• Ability to read, write, and comprehend English is required. Ability to speak or comprehend Spanish is a plus.
• Ability to perform basic math calculations (addition, subtraction, multiplication).
• Ability to carry out detailed written or oral instructions and follow standard operating procedures.

Physical Demands & Work Environment

• Ability to lift up to 60 lbs independently, or up to 150 lbs with team assistance. Able to work standing on your feet at a computer terminal for extended periods.
• Primarily indoor, climate-controlled counter and stockroom environment, with occasional outdoor activities.

Benefits

• Pay range for this position: $42,000 - $65,000/yr (Exact compensation will vary based on several factors including, but not limited to, skills, experience, and education)
• Medical insurance with HSA including employer match contributions
• Dental Insurance, Vision Insurance, Life Insurance.
• Paid Maternity Leave
• Paid sick or personal time after 90 days of employment
• Paid vacation after one year of service
• 401k retirement account with annual lucrative employer match after one year
• Ancillary supplemental products available.

We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.