Parts Counter

BAYWAY LINCOLN; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive commission-based pay

Paid time off

401K with match

Health, Vision, Dental

Health Savings Account

Company paid life insurance

Disability and supplemental plans

Discounts and perks

Paid training

Growth and development

Safe and team-oriented environment

Job summary

Bayway Auto Group is seeking a Parts Counter Associate in Houston, TX to assist customers with parts selection, pricing, and order fulfillment. The role emphasizes accuracy, customer service, and teamwork in a fast-paced auto-parts environment.

The position offers full-time, in-person work at 12333 Gulf Fwy, Houston, with benefits including health, vision, dental, 401K, and paid time off. Previous Parts Link/Ops Trax experience preferred.

Qualifications

• Basic computer skills to use CRM and inventory systems.
• Strong communication and customer service abilities.
• Ability to work independently or in a team.
• Clear communication with customers and staff.
• Read and comprehend safety rules and operating procedures.
• Write simple correspondence.
• Basic arithmetic for pricing and discounts.

Responsibilities

• Assist customers in selecting parts in a friendly, efficient manner.
• Inform customers about companion parts and specials to expose full product line.
• Answer calls, provide price quotes and information.
• Verify pricing against shop estimates and ensure accuracy.
• Provide high level service to internal and external customers.
• Pull and fill orders from stock and notify when parts are out of stock.
• Coordinate with parts manager on urgent orders and back-ordered items.
• Notify service advisor and customer when ordered parts arrive.
• Ensure proper tagging and delivery to body shop; track job numbers.

Skills

Basic computer skills

Communication

Customer service

Teamwork

Safety rules comprehension

Written communication

Basic math

Education

High school diploma or GED

Tools

Collision Link

Ops Trax

Parts Trader

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Counter

Full Time Sales Houston, TX, US

2 days ago Requisition ID: 1155

Salary Range: $50,000.00 To $65,000.00 Annually

Bayway Auto Group is an award-winning and growing auto group in the Houston and surrounding area that holds a reputation of excellence and prides itself on its commitment to customer satisfaction!

We truly value our team members, as they hold the most important job there is, ensuring that our customers have wonderful car buying experience and excellent service. We offer competitive pay & benefits and enjoy rewarding and recognizing them for outstanding effort and results. We are currently searching for Parts Counter Associate who have a high level of integrity, are hardworking and motivated to join our team.

Position Summary

Position: Parts Counter Associate

Classification: Full Time; Exempt

Reports To : Parts Management

Work Location : In person;12333 Gulf Fwy Houston, TX

Essential Duties include but are not limited to:

• Assists all customers (retail and shop) in selecting the required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct, andall pricing is in line with the estimate.
• Provides a high level of service to internal and external customers.
• Pull and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Notify the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number .
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Make sure all internal requests for parts are billed on repair order.
• Receive payment from retail customers or obtain credit authorization
• Other Duties May be assigned

Knowledge,Skills & Abilities:

• Basic computer skills required to maintain CRM
• Strong communication, and customer service skills
• Able to work individually as well as part of a team
• Ability to effectively communicate with customers
• Ability to read andcomprehendsafety rules,operatingand maintenance instructions and procedure manuals.
• Ability to write simple correspondence
• Ability to add, subtract,multiply,and divide in all units of measure, using whole numbers,fractions,and decimals, and calculate figures and amounts such as discounts, interest ,proportions , percentages, area,circumference,and volume.

Relevant Work Experience & Other Requirements:

• High school diploma or general education degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.
• 1 - 2 years minimum experience with Collision Link, Ops Trax, Parts Trader.
• Must meet dealerships requirements for employment which include background check and drug screening
• Must have a valid driver’s license and be insurable based on driving record.
• Must be a minimum of eighteen years of age
• Must be punctual and reliable.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position must be able to stand, walk, and use their handsfrequently.They may need to occasionally sit, climb, balance, stoop, kneel, crouch, or crawl.Lifting and moving objects, sometimes up to 50 lbs., is also a common requirement

• Competitive Commission Based Pay Plan
• Paid Time Off
• 401K retirement plan & annual employer match
• Health, Vision, and Dental benefits
• Health Savings Account
• Company Paid Life Insurance
• Disability, Voluntary Life, & Supplemental plan options
• Discounts,perks, and incentives
• Paid Training
• Opportunity for Growth & Development
• Safe & Team Oriented Work Environment

Bayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA).