Parts Coordinator (Hourly)

Gerber Collision & Glass; Manchester (TN); On-site; USD 25,000 - 28,000; Full time

Job summary

Gerber Collision & Glass in Manchester, TN is seeking a Parts Coordinator to enhance the customer experience by efficiently ordering, receiving, storing, and dispatching parts for each repair order. You will verify parts quality, manage stock, and coordinate with the shop to meet production schedules.

The role requires strong attention to detail, effective communication, and the ability to work in a fast-paced environment. Experience with automotive parts and MIS systems is preferred.

Qualifications

• High School Diploma or equivalent is required.
• 1–3+ years of experience working with automotive parts.
• Customer service oriented with strong organizational ability.
• I-Car Registered (working towards Gold Class certification).

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Work with vendors to order and receive all parts as indicated on repair orders, confirming quality and quantity.
• Ensure timely parts distribution to the shop per production schedule.
• Enter all parts invoices into the MIS.
• Label and track all parts by the RO number and store with the vehicle and repairs.
• Monitor and reconcile parts vendor invoices in MIS.
• Ensure invoices and memos are posted and filed timely.
• Verify negotiated discounts to maintain profit margins.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

Tools

Summit

Repair Centre

Mitchell

Audatex

Car-part

Progi

LKQ B2B

Job description

TN Manchester - 156023

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Parts Coordinator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while proactively managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator plays a pivotal role in the success of the customer’s experience by verifying the accuracy and quality of parts received in a timely manner as per the production schedule and vehicle needs.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Work with vendors to order and receive all parts as indicated on the repair orders confirming the quality, correctness and quantity of parts received, accurately identifying parts necessary to complete repairs in the shop.
• Ensure timely parts distribution to the shop in accordance with the production schedule.
• Enter all parts invoices into the recommended Management Information System (MIS).
• Label and track all parts by the R.O.# and store them with the vehicle and/or scheduled repairs; Communicate all Parts Price Changes (also known as Parts Price Increases - PPI) to all required team members.
• Order and receive supplemental Parts in the MIS, monitor performance of parts, materials and sublet vendors. Ensure daily reconciliation of the parts vendor invoice history report (e.g. 043 Report).
• Ensure invoices and credit memos are posted and filed/scanned in a timely manner.
• Ensure vendor invoices have the correct negotiated discount to maintain proper profit margins.

Education And/or Experience Required

• High School Diploma or equivalent
• 1-3+ years of experience working with automotive parts (auto body parts is a bonus)
• Customer Service Oriented and strong organizational ability to manage pressure and conflicting demands and prioritize tasks takes initiative in problem solving situations
• I-Car Registered (working towards Gold Class certification)

Required Skills/Abilities

• Communicate effectively, both verbally and in writing
• Strong attention to detail and a high degree of accuracy.
• Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
• Working knowledge of vehicle repairs practices
• Management Information System: Summit, Repair Centre
• Working Knowledge of: Mitchell, Audatex
• Parts sourcing: Car-part, Progi, APU, LKQ B2B
• Solid problem-solving abilities
• Above average computer proficiency
• Above average organizational skills
• Ability to keep up and succeed in a fast-paced working environment
• Ability to work well with others and achieve common goals
• Other duties as assigned

Other Requirements

• Frequently required to bend, crouch, reach, handle tools
• Lift in excess of 50 lbs. of materials

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$18.00-$20.00 per hour depending on experience