Parts Coordinator

3M HEALTHCARE; Fayetteville (NC); On-site; USD 22,041 - 31,684; Full time

Job summary

The Boyd Group in Fayetteville, NC is seeking a Parts Coordinator to manage the full parts lifecycle for repair orders. You will order, receive, store, dispatch, and return parts, ensuring accuracy and timely distribution to meet production schedules.

Responsibilities include vendor communication, MIS data entry, part tracking, and maintaining quality standards. Ideal candidates have automotive parts experience, strong organizational skills, and excellent attention to detail.

Qualifications

• High School Diploma or equivalent.
• 1‑3+ years experience with automotive parts (auto body parts a bonus).
• Customer‑service oriented with strong organizational ability to manage pressure and conflicting demands.
• Proactive problem‑solving skills and initiative.
• BelowGold Class I‑Cah certificate (working towards Gold Class certification).
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to manage a fast-paced environment, multitask, and work under pressure.
• Working knowledge of vehicle repair practices.
• Experience with Management Information Systems such as Summit or Repair Centre.
• Knowledge of Mitchell, Audatex, parts sourcing platforms (Car-Part, Progi, APU, LKQ B2B).
• Average or above-average computer proficiency.
• Excellent organizational skills and teamwork ability.

Responsibilities

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Work with vendors to order and receive all parts as indicated on repair orders, verifying quality, correctness, and quantity.
• Ensure timely parts distribution to the shop in accordance with the production schedule.
• Enter all parts invoices into the recommended MIS.
• Label and track all parts by the repair order number and store them with the vehicle and/or scheduled repairs.
• Communicate all Parts Price Changes (PPI) to all required team members.
• Order and receive supplemental parts in the MIS, monitoring performance of parts, materials, and sublet vendors.
• Perform daily reconciliation of the parts vendor invoice history report (e.g., 043 Report).
• Ensure invoices and credit memos are posted and filed/scanned in a timely manner.
• Verify vendor invoices have the correct negotiated discount to maintain proper profit margins.
• Perform other duties as assigned.

Skills

Customer-service oriented

Strong organizational ability

Proactive problem-solving

Verbal and written communication

Attention to detail

Multitasking

Teamwork

Vehicle repair knowledge

Education

High School Diploma or equivalent

Gold Class certificate in progress

Tools

Summit/Repair Centre MIS

Mitchell/Audatex/Car-Part platforms

LKQ B2B platforms

General computer proficiency

Job description

Job Overview

The Parts Coordinator is responsible for providing an exceptional customer experience by managing the full parts lifecycle: ordering, receiving, storing, dispatching, and returning parts for each repair order. The role ensures accuracy, quality, and timely distribution of parts in line with production schedules and vehicle needs.

Key Responsibilities

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Work with vendors to order and receive all parts as indicated on repair orders, verifying quality, correctness, and quantity.
• Ensure timely parts distribution to the shop in accordance with the production schedule.
• Enter all parts invoices into the recommended Management Information System (MIS).
• Label and track all parts by the repair order number and store them with the vehicle and/or scheduled repairs.
• Communicate all Parts Price Changes (PPI) to all required team members.
• Order and receive supplemental parts in the MIS, monitoring performance of parts, materials, and sublet vendors.
• Perform daily reconciliation of the parts vendor invoice history report (e.g., 043 Report).
• Ensure invoices and credit memos are posted and filed/scanned in a timely manner.
• Verify vendor invoices have the correct negotiated discount to maintain proper profit margins.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or equivalent.
• 1‑3+ years of experience working with automotive parts (auto body parts experience is a bonus).
• Customer‑service oriented with strong organizational ability to manage pressure and conflicting demands.
• Proactive problem‑solving skills and initiative.
• BelowGold Class I‑Cah certificate (working towards Gold Class certification).
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to manage a fast‑paced environment, multitask, and work under pressure.
• Working knowledge of vehicle repair practices.
• Experience with Management Information Systems such as Summit or Repair Centre.
• Knowledge of Mitchell, Audatex, parts sourcing platforms (Car‑Part, Progi, APU, LKQ B2B).
• Average or above‑average computer proficiency.
• Excellent organizational skills and teamwork ability.

Physical Requirements

Frequently required to bend, crouch, reach, and handle tools. Must lift in excess of 50 lbs. of materials.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2‑week paid parental leave for full‑time employees working a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, prescription drug, dental, and vision insurance effective Day 140.
• 1(k) retirement plan with company match.
• Employer‑paid short‑term disability and life insurance.
• Additional voluntary life insurance.
• Continuing education opportunities.
• Free prescription or non‑prescription safety glasses annually.
• Annual voluntary uniform stipend.
• Voluntary daily pay option available.

Compensation

Hourly: $16 – $23 per hour.

Equal Employment Opportunity Statement

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.