Parts Coordinator Fri, 02 May 2025

Witt/Kieffer; Fort Worth (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Coordinator to join their team. This role involves managing parts inventory, coordinating with service technicians, and ensuring customer satisfaction through effective communication and support. The ideal candidate will thrive in a dynamic environment, contributing to the success of a well-respected company with a rich history. If you have a passion for service and a commitment to excellence, this opportunity is perfect for you.

Benefits

Medical/Prescription

Dental

Vision

Vacation

10 Holidays

401K

Life Insurance

Qualifications

• High School diploma or GED required with experience in service coordination.
• Must be in good physical condition to perform job duties.

Responsibilities

• Maintain parts inventory and reorder as necessary.
• Expedite daily parts shipments and handle warranty claims.

Skills

Excellent telephone skills

Physical condition for lifting and bending

Forklift operation

Valid driver's license

Education

High School graduate or GED equivalent

Experience in Parts / Service industry

Customer service experience

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Manufacturing

Description

Parts Coordinator

Sudden Service INC.

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Maintains adequate parts inventory for machines in area of responsibility. Reorders, as necessary.

• Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
• Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
• Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
• Expedites daily parts shipments. Expedites delivery of emergency or back-order items to accommodate customer.
• Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
• Handles warranty claims and follows through to completion.
• Assists supervisor in proper storage and disposal of EPA controlled waste.
• Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
• Supervises service center in absence of Service Center Manager.

Required Skills/Abilities:

• Excellent telephone skills.
• Must be in physical condition as job requires lifting, stooping, and bending.
• Operate equipment such as forklift.
• Must have a valid driver's license and good safe driving record to be insured by the company auto insurance policy.

Education and Experience:

• High School graduate or GED equivalent
• Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Previous experience in a customer service-oriented role preferred.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance

SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran

Position Requirements

Full-Time/Part-Time Full-Time

Position Parts Coordinator

Division Sudden Service, Inc

Close Date

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Hiring Manager(s) Ryan Flores

Req Number MAN-25-00184

Open Date 5/2/2025

Location SSI-Fort Worth

About the Organization Backed by over 95 years of experience, The Taylor Group has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than 100 models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

This position is currently accepting applications.

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