Parts Coordinator

Hobart Food Equipment and Service; Norwood (MA); On-site; USD 37,000 - 50,000; Full time

Job summary

Hobart Food Equipment and Service in Norwood, MA is seeking a Parts and Service Coordinator to coordinate parts and service inquiries, identify and provide part numbers and availability, and process orders for parts and service billing. A minimum high school education or equivalent with one year of experience is required.

The role includes assisting technicians, maintaining inventory, processing returns and warranty credits, and coordinating shipping and receiving.

Qualifications

• High school diploma or GED and 1 year of parts or clerical experience is required.
• Strong organizational and communication skills are essential for handling parts and service inquiries.
• Proficiency with MS Office suite for inventory and reporting tasks.

Responsibilities

• Assist and order parts for technicians.
• RTP parts from technicians' inventories.
• Identify and research parts.
• Shipping and receiving.
• Maintain inventory control systems and assist with audits.
• Requisition parts and follow up on purchase orders and back orders.
• Assist in training staff in office procedures.
• Process returns and warranty credits.
• Handle dispatching duties and shipping and receiving of products.

Skills

Multitasking

Communication skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description

The Parts and Service Coordinator will coordinate parts and service inquiries; may deal with customer and/or internal service inquiries for parts, including identification, provide part numbers and availability. Processes orders for parts and assists with scheduling techs for service and billing for service. Will maintain a parts inventory and may process warranty claims. Role could be performed by an employee with a minimum of a high school education or equivalent and one year of experience.

• Assist and order parts for technicians
• RTP parts from technicians' inventories
• Identifying/researching parts
• Shipping and receiving
• Maintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors.
• Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders. Regularly update files.
• Assist in the training and cross training of other individuals in the office.
• Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips. Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.
• Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.
• Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.
• Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.
• Assist in preparing reports on order status, parts & material shortages as necessary.
• Keep abreast of new products and related parts required for various modifications and keep bulletins updated.
• Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.
• Write up credits for returned merchandise and handle telephone requests from technicians.
• Handle dispatching duties and shipping and receiving of products as assigned. Understand and perform all parts related activities required.

Summary

The Parts and Service Coordinator will coordinate parts and service inquiries; may deal with customer and/or internal service inquiries for parts, including identification, provide part numbers and availability. Processes orders for parts and assists with scheduling techs for service and billing for service. Will maintain a parts inventory and may process warranty claims. Role could be performed by an employee with a minimum of a high school education or equivalent and one year of experience.

Essential Duties and Responsibilities

• Assist and order parts for technicians
• Manage technicians MOH
• RTP parts from technicians' inventories
• Identifying/researching parts
• Shipping and receiving
• Cycle count inventories
• Maintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors.
• Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders. Regularly update files.
• Assist in the training and cross training of other individuals in the office.
• Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips. Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.
• Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.
• Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.
• Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.
• Assist in preparing reports on order status, parts & material shortages as necessary.
• Keep abreast of new products and related parts required for various modifications and keep bulletins updated.
• Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.
• Write up credits for returned merchandise and handle telephone requests from technicians.
• Handle dispatching duties and shipping and receiving of products as assigned. Understand and perform all parts related activities required.

Qualifications

Education and Work Experience

High school diploma or GED and 1 year of parts or clerical experience is required. Similar work experience includes any or all of the following: ordering, shipping, any receiving, parts sales and inventory control.

Competencies

• Handle competing/multiple priorities
• Computer Skills: Microsoft Office products excel, Word, Outlook
• Excellent verbal, written and interpersonal communication skills

Physical Demands & Work Environment

Physical Demands

• Required to sit for prolonged periods of time
• Extensive periods of time on phone
• Lifting 50-75 lbs with or without assistance
• Climbing up to 8 ft with ladder
• Kneeling, squatting, bending, pushing/pulling
• Exposure to noise, heat, cold, slippery, wet conditions
• OT as required

Compensation Information

The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: 26.90 - 36.40 USD Hourly

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.