Parts Coordinator

Cibessymmetry; Illinois; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company specializing in accessibility-related products is looking for a Parts Coordinator. In this role, you will provide superior customer service, manage orders, and oversee inventory. The ideal candidate has a strong background in customer support and inventory management, alongside familiarity with QuickBooks. This position offers growth opportunities within a stable, growing organization committed to enhancing employee benefits.

Qualifications

• Minimum two years of customer support experience.
• Strong PC/system knowledge with experience.
• Ability to work independently or with a team.

Responsibilities

• Provides high-level customer service by answering parts inquiries.
• Verifies customer and order information for correctness.
• Handles customer complaints and reviews orders for completeness.

Skills

Customer Service

Inventory Management

Communication

Organization

Attention to Detail

Education

GED or High School Diploma

Tools

QuickBooks

MS Office

Job description

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What do we do at Cibes|Symmetry?

We provide beautifully crafted, expertly engineered accessibility-related products across America. We market our residential elevators, home and commercial lifts, and low-rise commercial elevators through an exclusive network of carefully chosen Cibes|Symmetry Partners. Made in the USA and Sweeden, 75 years of experience!

Our company prides itself on not having layoffs, enhancing our company benefits, continuing to grow as a company and having opportunities for advancement.

Parts Coordinator

• Provides a high level of customer service; answering parts inquiries and providing information as necessary
• Verifies customer and order information for correctness, checking it against previously obtained information
• Receives and responds to customer complaints
• Reviews orders for completeness according to reporting procedures and forward incomplete orders for further processing
• Informs customers by mail or phone of order information, such as unit prices, shipping dates, and any anticipated delays
• Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
• Recommends merchandise or services that will meet customers' needs
• Confers with production and/or shipping to expedite or trace shipments
• Requests parts be prepared and shipped
• Checks inventory records to determine availability of requested parts
• File copies of orders received, or post orders on records
• Notifies Manager when supplies of specific items are low, or when orders would deplete available supplies
• Adjusts inventory records to reflect product movement
• Maintains a clean, safe work area
• Participates in training and cross-training efforts as needed
• Other duties as assigned
  
  

Cibes Symmetry

Under new management

Enhanced Benefits

What do we do at Cibes|Symmetry?

We provide beautifully crafted, expertly engineered accessibility-related products across America. We market our residential elevators, home and commercial lifts, and low-rise commercial elevators through an exclusive network of carefully chosen Cibes|Symmetry Partners. Made in the USA and Sweeden, 75 years of experience!

Our company prides itself on not having layoffs, enhancing our company benefits, continuing to grow as a company and having opportunities for advancement.

Parts Coordinator

Duties And Responsibilities

• Provides a high level of customer service; answering parts inquiries and providing information as necessary
• Verifies customer and order information for correctness, checking it against previously obtained information
• Receives and responds to customer complaints
• Reviews orders for completeness according to reporting procedures and forward incomplete orders for further processing
• Informs customers by mail or phone of order information, such as unit prices, shipping dates, and any anticipated delays
• Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
• Recommends merchandise or services that will meet customers' needs
• Confers with production and/or shipping to expedite or trace shipments
• Requests parts be prepared and shipped
• Checks inventory records to determine availability of requested parts
• File copies of orders received, or post orders on records
• Notifies Manager when supplies of specific items are low, or when orders would deplete available supplies
• Adjusts inventory records to reflect product movement
• Maintains a clean, safe work area
• Participates in training and cross-training efforts as needed
• Other duties as assigned
  
  

Required Job Skills

• 3 years of experience in customer service; preferably within a parts department
• Working knowledge of inventory, purchasing, stock level, and Kanban
• Previous experience with QuickBooks systems strongly desired
• Excellent PC and computer skills with the ability to create reports when needed
• Excellent communicator, written and oral, with strengths in organization and planning
• Highly organized and motivated to grow within the organization
• High attention to detail
• Proficiency in MS Office products
  
  

Qualifications

• Minimum two years of customer support experience
• Strong PC/Systems knowledge/experience
• GED or high school diploma
• Demonstrated ability to follow written and verbal instructions
• Previous background handling parts orders, working with inventory transactions, and possess
• QuickBooks experience strongly desired
• Ability to work independently or with a team
  
  

Supervisory Responsibilities

• This position does not include supervisory responsibilities
  
  

Physical Demands/ ESSENTIAL JOB FUNCTIONS

This position is located mostly in an office environment, with exposure to:

• Extended periods of sitting or standing.
• Extended and continuous use of office equipment including computer, copier, fax machine and telephone
• Intermittent periods of reaching, stooping and kneeling
• Noise levels consistent with a busy office
• At times, the incumbent may be required to be in the plant:
• Noise levels typical of a manufacturing production environment
• Intermittent exposure to cold or heat
• Ability to maneuver in proximity to moving, mechanical parts and machinery
  
  

All offers of employment are contingent upon successful completion of a negative drug screen, necessary functional fitness tests for position and background check

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Manufacturing

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