Parts Coordinator

TempWorks Software Incorporated; Hope Mills (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

TempWorks Software Incorporated is hiring a Parts Coordinator in Hope Mills, NC. In this role, you will ensure adequate parts inventory, assist customers with their parts needs, and manage warranty claims. Ideal candidates will have customer service experience, strong communication skills, and proficiency with Microsoft Office. A high school diploma is required, while technical certifications are a plus. Excellent customer service and attention to detail are crucial for success in this dynamic environment.

Qualifications

• Prior customer service experience, preferably in a parts or technical support role.
• Strong communication and interpersonal skills.
• Attention to detail and ability to work in a fast-paced environment.
• Proficiency in Microsoft Office and experience with CRM software.
• Ability to multitask and prioritize effectively.
• Knowledge of parts and inventory management is preferred.

Responsibilities

• Maintains adequate parts inventory and reorders as necessary.
• Maintains a research cross-reference file for parts identification.
• Furnishes customers with recommended parts inventory.
• Trains customers in using parts catalogs and PSO cards.
• Records parts assigned to field service mechanics.
• Expedites daily parts shipments and delivery on emergencies.
• Handles warranty claims and follows through to completion.

Skills

Customer service experience

Strong communication skills

Attention to detail

Proficient in Microsoft Office

Experience with CRM software

Multitasking

Knowledge of parts and inventory management

Education

High School diploma or equivalent

Technical certifications or education

Job description

1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Parts Coordinator with experience in heavy equipment parts. This is a direct hire position with great benefits offered. As a Parts Coordinator, you will be responsible for providing excellent customer service and support for our parts department.

Responsibility

• Maintains adequate parts inventory for machines in area of responsibility. Reorders as necessary.
• Maintains a research cross-reference file in order to correctly identify parts. Obtains prices on special parts and assemblies from the Research Analyst at headquarters office.
• Furnishes customers with recommended parts inventory.
• Trains customers in the use of parts catalogs and PSO cards.
• Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
• Expedites daily parts shipments. Expedites delivery on emergency or back order items to accommodate customer.
• Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
• Handles warranty claims and follows through to completion.
• Assists supervisor in proper storage and disposal of EPA controlled waste.
• Supervises service center in absence of Service Center Manager

Qualifications

• Prior customer service experience, preferably in a parts or technical support role
• Strong communication and interpersonal skills
• Attention to detail and ability to work in a fast-paced environment
• Proficiency in Microsoft Office and experience with CRM software
• Ability to multitask and prioritize effectively
• Knowledge of parts and inventory management is preferred
• High School diploma or equivalent required, additional technical certifications or education is a plus