Parts Coordinator

SPX Cooling Technologies; Dixon (IL); On-site; USD 38,000 - 53,000; Full time

Job summary

SPX Cooling Technologies is seeking a Parts Coordinator to provide customer service support to internal and external partners, respond to web inquiries, provide marketing support, and handle aftermarket order administration.

You will manage order entry in SAP, monitor communications, coordinate shipments, and ensure accuracy of data. The role is onsite in Dixon, IL, with a focus on reliability, collaboration, and continuous process improvement.

Qualifications

• High School Diploma required.
• Strong technical background with manufacturing processes.
• Familiarity with SAP or ERP system.
• Excellent communication.
• Detail oriented and accurate data entry.
• Self-directed and organized in a fast-paced environment.
• Team-oriented and collaborative.
• Proficient in Microsoft Office and CRM software.
• Willingness to get certified on material handling equipment (forklift).

Responsibilities

• Order Management: monitor parts inbox, enter purchase orders, RMAs and WOs in SAP, verify lead times, determine pricing and provide quotes, notify scheduler, and month-end reporting.
• Customer Support: respond to inquiries, communicate order acknowledgements and shipment information, provide technical information as required.
• Part Shipments: back-up material handler for shipping, schedule shipments with FedEx/UPS, and pack parts.

Skills

Technical background

SAP/ERP

Engineering docs

Excellent communication

Detail oriented

Self-directed

Team player

MS Office

CRM software

Forklift cert

Education

High School Diploma

Tools

SAP

Job description

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Parts Coordinator, you will provide customer service support to internal and external partners to enhance customer experience and drive sales. This includes responding to web inquiries, providing marketing support and aftermarket order administration support.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Order Management

• Monitor Parts inbox
• Enter purchase orders, RMA's and warranty orders pertaining to parts into SAP
• Complete shipping transactions in SAP
• Verify customer information in SAP
• Confirm lead times
• Determine pricing and availability
• Provide quotes to customers
• Enter manufactured part orders into the Engineering database and notify scheduler
• Review and run month end reports

1. Customer Support

• Respond to customer inquiries
• Communicate order acknowledgements, tracking and shipment information to customers
• Provide technical information as required

1. Part Shipments

• Back-up Material Handler in shipping out parts
• Schedule shipments with FED-EX/UPS
• Pack parts

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Preferred Experience, Knowledge, Skills, and Abilities

• Strong technical background with a deep understanding of manufacturing processes and products
• Familiarity with SAP or ERP system
• Familiarity with engineering documents
• Excellent communication
• Detailed oriented approach, ensuring accuracy and completeness in data entry and reporting
• Self-directed and organized, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment
• Ability to work collaboratively in a team-oriented environment
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
• Proficiency in CRM software
• Ability to get certified on material handling equipment (forklift)

Education & Certifications

• High School Diploma required

Travel & Working Environment

• Onsite
• No travel

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $38,000 - $52,500 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate's experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the "Rewards and Benefits" section of our career page.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.