Parts Coordinator

Sudden Service, Inc.; Albany (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

Vacation

10 Holidays

401K

Life Insurance

Job summary

Sudden Service, Inc. distributes Taylor OEM parts and provides forklift service nationwide through a network of dealers and factory-trained technicians.

This role focuses on maintaining parts inventory, coordinating orders, and assisting customers with catalog-based parts selections. Applicants should have a High School diploma or GED, experience in parts/service, and strong telephone/customer service skills.

Qualifications

• High School diploma or GED required.
• Experience in Parts/Service industry preferred.
• Excellent telephone and customer service skills.
• Must be able to lift and move stock; forklift experience is a plus.

Responsibilities

• Maintains adequate parts inventory for machines in area of responsibility.
• Reorders parts as necessary.
• Maintains a cross-reference file to identify parts.
• Obtain prices on special parts and assemblies.
• Furnishes customers with recommended parts inventory.
• Trains customers in use of parts catalogs and PSO cards.
• Keeps record of parts assigned to field service mechanics and ensures return of unused parts.
• Expedites daily parts shipments and emergency orders.
• Handles warranty claims and follows through to completion.
• Supports supervisor in storage and disposal of EPA controlled waste.
• Conducts monthly 5S/safety audits and implements corrective actions.
• All other duties as assigned.

Skills

Telephone skills

Forklift operation

Driver's license

Physical fitness

Education

High School diploma or GED

Tools

Forklift

Job description

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Maintains adequate parts inventory for machines in area of responsibility.
• Reorders, as necessary.
• Maintains a research cross-reference file to correctly identify parts.
• Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
• Furnishes customers with recommended parts inventory.
• Trains customers in the use of parts catalogs and PSO cards.
• Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
• Expedites daily parts shipments.
• Expedites delivery of emergency or back-order items to accommodate customer.
• Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
• Handles warranty claims and follows through to completion.
• Assists supervisor in proper storage and disposal of EPA controlled waste.
• Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
• All other duties as assigned.

Qualifications Required Skills/Abilities:

• Excellent telephone skills.
• Must be in physical condition as job requires lifting, stooping, and bending.
• Operate equipment such as forklift.
• Must have a valid driver's license and good safe driving record to be insured by the company auto insurance policy.

Education and Experience:

• High School graduate or GED equivalent
• Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Previous experience in a customer service-oriented role preferred.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance