Parts Consultant

Birchwood Automotive Group; Saint Louis Park (MN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Bonus & Commission incentives

Benefits package (vacation, health, Rx

RRSP matching

Referral bonus

Career development

Wellness program

Volunteer program

Company events

Job summary

Birchwood is seeking a Parts Consultant to join our east Winnipeg service team. The role focuses on accurate parts tracking, shipping and receiving, stocking, and inventory control to support technicians and customers.

You will resolve discrepancies with inventory, verify invoices, and strive for exceptional customer satisfaction. A valid driver's license and reliable transportation are required; CDK knowledge is a plus and benefits include comprehensive coverage and career growth opportunities.

Qualifications

• Relationship expert with a demonstrated commitment to customer satisfaction.
• CDK experience is preferred.
• Automotive parts knowledge considered an asset.
• High attention to detail with proven time management and organizational skills.
• Ability to thrive in a collaborative environment.
• Valid driver's license, clean driver's abstract and reliable transportation to work required.

Responsibilities

• Track, ship and receive parts and maintain stocking levels.
• Assist technicians in locating needed parts for service.
• Resolve discrepancies between computerized and physical inventory.
• Verify invoices and meet customers' needs with accuracy.
• Support inventory control and customer satisfaction initiatives.

Skills

Customer service

CDK software

Automotive parts knowledge

Attention to detail

Team collaboration

Tools

CDK experience

Job description

Reporting Relationship: This position reports directly to the Parts Manager.

Job Summary:

This new point on the east side of Winnipeg is a new state-of-the-art facility, showcasing one of Canada’s fastest-growing automotive brands.

The Parts Consultant plays a key role in creating and maintaining a high level of customer satisfaction. This professional is responsible for accurately tracking, shipping and receiving, stocking, and monitoring parts inventory, as well as assisting the technician in locating the parts needed for service. The parts consultant will also resolve discrepancies between the computerized inventory and the physical inventory of parts, verify invoices, as well as work to meet customers' needs. This position is better suited for an individual with attention to detail, organizational, and interpersonal skills.

Qualifications:

• Relationship expert with a demonstrated commitment to customer satisfaction
• CDK experience is preferred
• Automotive parts knowledge considered an asset
• High attention to detail with proven time management and organizational skills
• Ability to thrive in a collaborative environment
• Valid driver's license, clean drivers abstract and reliable transportation to work required

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Wellness program
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the‑art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]