Parts Claims Specialist — Detail‑Driven Admin

Fabick Cat; Fenton (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Fabick Cat is seeking a Parts Administrator to provide administrative support to the Parts Department, processing and managing parts stock claims and ensuring accurate submission to Caterpillar and suppliers for maximum reimbursement. This role collaborates with cross-functional teams to monitor claims from start to finish, resolving discrepancies and maintaining branch and corporate efficiency.

You will work onsite at the Fabick, Fenton Branch, with 7:00 AM - 3:30 PM CST hours, Monday through

Qualifications

• High School diploma or GED is required.
• Bachelor’s degree preferred in Business Administration.
• 1–3 years parts administration, inventory processing, or warranty claim processing preferred.
• Experience writing and submitting stock/freight/warranty claims preferred.
• Experience in interpreting freight bills and filing freight claims.
• Experience with Caterpillar systems (DBS/WMS/Parts VIZ) preferred.
• Strong accounting and mathematical abilities, analytical skills and decision-making competencies.
• Strong attention to detail and accuracy, particularly when processing claims, credits, invoices, inventory transactions, and other financial documentation.
• Strong computer skills with proficiency in Microsoft Office (Word, PowerPoint and Excel).
• Exceptional written and oral communication skills.
• Must be detail oriented, organized, professional, motivated and hold excellent time management skills.
• Ability to be forklift certified.
• Ability to pass medical examination for a Class E license and DOT requirements.

Responsibilities

• Prepare and submit parts claims promptly and accurately to Caterpillar and allied product suppliers within required timelines to ensure maximum reimbursement consideration.
• Review, monitor, and update claims in process. Monitor claim aging reports and advise branch personnel of claim status and any issues that need to be escalated.
• Review pending claims to ensure timely payment. Process claim credits and maintain inventory in DBS/WMS systems.
• Review claim expenses and advise management of non-recovered items or discrepancies. Assist with semi-annual parts returns and annual parts reconciliation activities as assigned.
• Assist with parts-related administrative activities including credits and rebills, quantity and price adjustments, non-Cat parts price updates, returns, freight variances, and reconciliation of packing lists.
• Provide support to Parts Manager/Supervisors with daily administrative reporting and active updates to claim status on internal tracking systems.
• Demonstrated ability to independently research issues, follow up on outstanding claims, resolve discrepancies, and drive tasks through completion.
• Other duties as assigned, such as phone back up, and parts delivery.

Skills

Accounting skills

Analytical skills

Attention to detail

Time management

Communication skills

Computer skills

Forklift certification

DOT medical exam readiness

Education

High School diploma or GED

Bachelor’s degree in Business Administration preferred

Tools

Caterpillar DBS/WMS

Parts VIZ

Microsoft Office (Word, PowerPoint, Excel)

Job description

Fabick Cat is seeking a Parts Administrator to provide administrative support to the Parts Department, processing and managing parts stock claims and ensuring accurate submission to Caterpillar and suppliers for maximum reimbursement. This role collaborates with cross-functional teams to monitor claims from start to finish, resolving discrepancies and maintaining branch and corporate efficiency.

You will work onsite at the Fabick, Fenton Branch, with 7:00 AM - 3:30 PM CST hours, Monday through