Parts Back Counter Person

Hunter Truck; Town of Henrietta (NY); On-site; USD 33,000 - 47,000; Full time

Job summary

Hunter Truck in Henrietta, NY is hiring for a Parts Back Counter Person. The role involves selling parts over the counter, by phone, or through the shop, with a focus on customer service and accurate order handling. Pay ranges from $24 to $34 per hour based on experience, with standard full-time hours Monday through Friday.

Strong product knowledge, basic computer skills, and the ability to work in a team are essential. ASE certifications are preferred but not required.

Qualifications

• Experience in auto parts retail preferred.
• Basic computer knowledge required.
• Ability to read and interpret product information.

Responsibilities

• Assist customers in selecting required parts in a friendly, professional manner.
• Provide price quotes and information over the phone or in person.
• Pull and fill orders from stock and notify inventory of out-of-stock items.
• Process payments and ensure invoices are signed and copied.
• Maintain orderly records of repair orders, invoices, and parts.

Skills

Customer service

Sales

Communication

Phone sales

Inventory management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Back Counter Person

Parts Regular Full-Time Henrietta, NY, US

2 days ago Requisition ID: 3990

Salary Range: $24.00 To $34.00 Hourly

At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: Rochester, NY
Position Type: Full-Time
Schedule: Monday through Friday
Address: 427 Summit Point Drive Henrietta, NY 14467
Pay: $24–$34 per hour - Based on experience

SUMMARY

Embrace, practice, and display the principles of Value, Integrity, and Teamwork in all activities with superiors, co-workers, departments, company, customers, and vendors.

Sell parts to all customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner based on customer needs.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answer phone calls, provide price quotes and other information.
• Provide high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify Inventory Control of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit stock or emergency orders as needed.
• Notify the service advisors and customers when special ordered parts have been received.
• Follow up on back-ordered parts.
• Verify will-call and back-order files daily. Return to vendor, or re-stock items not picked up or required.
• Assist outside sales representatives with their orders.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtain credit authorization.
• Ensure that all sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keep orderly records of all repair orders, invoices, estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Assist with inventory management duties and cycle counts as needed.
• Keep front and rear counter areas clean and uncluttered.
• Participate in all training programs that are made available.
• Keep current on new products and product updates.
• Participate with the parts manager in maintaining a lost sales tracking program.
• Work in a team environment.
• Maintain professional appearance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Three to six months’ related experience and/or training; or equivalent combination of education and experience preferred. Basic computer knowledge required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence; ability to speak effectively to customers or employees of organization

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in normal or challenging situations

CERTIFICATES, LICENSES, REGISTRATIONS

Automotive Service Excellence (ASE) Certifications preferred

Medium/Heavy Truck Parts Specialist Certification preferred

Valid Driver's License required; must meet company insurability standards

Complete all Navistar (or OEM) training

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.